No type of violence should be tolerated and we believe in respect as a path to safety.
As simple as that. At least it should be.
We have just refreshed our Community Guidelines, where we reinforce our commitment to respect and safety of our services to drivers, delivery partners and users. And there is a message we want to emphasize:
If you commit any assault, racism, LGBTphobia or any other kind of violence or discrimination during trips through our platform, Uber is not for you.
In other words: if you make jokes about someone's ethnicity and only respect people that look and think like you, Uber is not for you.
That's right, Uber can deactivate anyone’s account if they don’t respect our Community Guidelines. After all, we believe in respect as a path to safety and safety is non negotiable on our platform.
Our guidelines were developed to help make every experience feel safe, respectful, and positive.
Everyone who signs up for an Uber account across all of our apps, including but not limited to drivers, riders, delivery partners, Uber Eats users, restaurants and other establishments and JUMP users, is expected to follow the guidelines.
The guidelines in this section help to foster positive interactions within our diverse community during every experience.
Our team works every day to help create safer experiences for everyone. That’s why these standards were written. You can also find guidelines just for Uber Eats in this section.
Millions of people have great experiences with Uber every day. These positive interactions help define who we are. Thank you for choosing to help make Uber a safe and welcoming community.
If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continuously improving our standards, and your feedback is important so that we can take appropriate action and to keep our standards relevant as our technology evolves.
If you want to report an incident, visit help.uber.com or contact us through the app. If you find yourself in immediate danger, alert your local authorities or emergency services before notifying Uber.
A high rating tells you that you’re doing great. If your rating is lower than the average in your city, we’ll let you know how to improve. And if your rating is significantly below average, you could temporarily or permanently lose access to the app.
Uber reviews all reports submitted to our support team that may violate our Community Guidelines, and we may investigate through a specialized team. Your account may be turned inactive until our review is complete and whenever there are indications of potential violations of our Community Guidelines. Not following any one of our guidelines may result in the loss of access to your Uber accounts.
Not following any one of our Community Guidelines may result in the loss of access to your Uber accounts. This may include certain actions you may take outside of the app, if we determine that those actions threaten the safety of the Uber community, or cause harm to Uber’s brand, reputation or business.