From picking up the right rider to knowing when to call for assistance, here are ways to help make every trip stress-free.
Looking for rider information? Switch to the rider safety page.
We build our technology with your safety in mind. But actions you might take can also help protect yourself. We consulted with law enforcement to create these tips to help you stay safe while driving with Uber.
Riders are asked to find you by checking that your license plate, the make and model of your car, and your photo match what’s shown in their app. You can also feel free to ask riders to confirm your name before entering your vehicle.
You can help keep roads safe by staying alert, keeping your eyes on the road, and resting when needed to prevent drowsy driving. Remember: texting while driving is illegal in most states and countries. Some drivers use a mount to position their phone in a place where they can easily see it, to help reduce dangerous distractions. In some cities, laws require them.
We use technology that anonymizes your phone number when you call or message your passenger through the app so they won’t see your personal number.*
You can consider inviting riders who are traveling solo to sit in the back seat. This allows them to safely exit from either side of the vehicle to avoid traffic and also gives you both some personal space.
In many places, seat belt use is required by law, for both drivers and riders. It’s also the most effective way to save lives and reduce injuries related to car crashes, according to the Centers for Disease Control.
General rules of the road say to be on the lookout for people who are walking and biking. This is especially important when you’re pulling over for a dropoff or pickup, and when you're driving at night.
Knowing local laws about where you can drop off riders can help when you encounter loading zones, parked vehicles, and more.
Trust your instincts and experience and use your best judgment when driving with Uber. If you ever feel you're in an emergency situation, you can get urgent help by using the emergency button in your app. And remember, if you feel unsafe you can end the ride at any time.
Uber's Community Guidelines were developed to help make every experience feel safe, respectful, and positive. It's up to all of us to follow these standards so that we can assist in creating a safe and welcoming community.
After each trip, you have the opportunity to rate your rider from 1 to 5 stars and add your comments through the Help section in your app. Our 24/7 response team will review the incident.
And remember, on every trip you can tap the shield icon in the app to access Uber’s Safety Toolkit and get help whenever you need it.
Learn more about safety at Uber
Uber is committed to driver safety. Learn how safety is built into the Driver app and driver experience, from insurance coverage to in-app support.
Uber is committed to everyone’s safety. Learn more, including how safety is built into the rider and driver experiences, in the app and beyond.
*In the case of an outage of this feature, phone numbers might not be anonymized.