Communityrichtlijnen van Uber
Our Community Guidelines were developed to help make every experience feel safe and respectful. Whether you're a driver or a rider, JUMP user or delivery person, restaurant or Uber Eats customer, everyone is expected to treat everyone else with respect, help keep one another safe, and follow the law.
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Communityrichtlijnen in de spotlight
Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are a few examples:
Using Uber apps to commit any crime
Sexual assault or sexual misconduct
Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law
Veiligheidstips
Your personal space and comfort should be respected at all times while you're driving or delivering with Uber. If you encounter a difficult rider or customer, here are a few resources.
Je kunt een rit altijd annuleren
Als je je bedreigd of onveilig voelt, kun je de rit beëindigen en het incident aan ons melden.
Het incident melden
Uber reviews all reports submitted to our customer support team that may violate our Community Guidelines. To report an incident through your app, go to Help, select the relevant trip, and submit a message to our support team.
Neem in geval van nood contact op met de hulpdiensten
Als je onderweg problemen hebt, kun je de knop voor noodhulp in de app gebruiken. De app geeft je locatie en ritgegevens weer zodat je deze snel kunt doorgeven aan hulpdiensten.
Veelgestelde vragen
- Hoe zorgt Uber ervoor dat de communityrichtlijnen worden nageleefd?
Uber ontvangt feedback via verschillende kanalen, beoordeelt meldingen die zijn ingediend bij ons Customer Support Team over mogelijke schendingen van de communityrichtlijnen en kan een gespecialiseerd team onderzoek laten doen. We kunnen je account blokkeren totdat onze beoordeling is voltooid. Als je onze communityrichtlijnen niet naleeft, kan de toegang tot je Uber-accounts worden ingetrokken. Dit kan bepaalde acties omvatten die je buiten de apps om onderneemt, als we vaststellen dat die acties de veiligheid van de Uber-community bedreigen of schade toebrengen aan het merk, de reputatie of de zakelijke activiteiten van Uber.
- Welke situaties kunnen ertoe leiden dat me de toegang tot de Uber-apps ontzegd wordt?
Down Small Not following any of our Community Guidelines may result in the loss of access to your Uber accounts. Here are some examples of Community Guidelines violations:
Physical contact. Hurting or intending to hurt anyone.
Threatening and rude behavior. Using language or gestures that could be disrespectful, threatening, or inappropriate.
Breaking laws. Violating any applicable law, including airport rules and regulations when at the airport, and rules of the road, such as speed and traffic laws, at any time when using Uber apps. All drivers and delivery people using a vehicle are required by law to maintain a valid driver’s license, insurance, and vehicle registration.
Discrimination. Discriminating against someone based on traits such as age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.
Drugs and alcohol. Driving or biking while intoxicated (it’s against the law).
Fraud. Deception can weaken trust and also be dangerous. Examples of fraud include deliberately increasing the time or distance of a trip or delivery for fraudulent purposes; accepting trip, order, or delivery requests without the intention to complete them, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips or deliveries; claiming to complete a delivery without ever picking up the delivery item; picking up a delivery item but retaining all or a portion of the item, and not delivering the entire order; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; or creating improper duplicate accounts.
Account sharing. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, such as your user name and password with anyone else.
Providing inaccurate vehicle information. For an easy pickup or delivery, Uber apps give riders and customers identifying information about drivers and delivery people and their vehicles, including their license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and customers and can diminish their experience using Uber apps.
Sex while using Uber apps. Uber has a no-sex rule. Sexual contact is prohibited while using Uber apps, including during a trip or on a delivery, regardless of whether you know the person or they give you their consent.
Sexual assault and misconduct. Uber prohibits sexual assault and sexual misconduct of any kind. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.
Unwanted contact with riders after a trip or delivery. Contact should end when the trip or delivery is complete, unless it’s to return a lost item. For example, texting, calling, visiting, or trying to visit someone in person after completing a trip or delivery is not allowed.
- Zijn de communityrichtlijnen van Uber ook van toepassing op mijn passagiers en klanten?
Down Small Yes. Uber's Community Guidelines apply to everyone who uses any of the Uber apps, including drivers, riders, delivery people, Uber Eats customers, restaurants, and users.
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