I was involved in a crash with Uber
If you were involved in a crash, we’re here to help. In a report, you can tell us more about what happened and we’ll touch base with you about next steps.
Make sure everyone is safe
Your safety is our priority. If anyone is hurt, the first thing to do is call 911 for emergency help.
Collect contact info and document the crash
Ask for names and phone numbers from everyone involved. If there’s another driver, take photos of their license plate, registration, and insurance card. If you’re given a police report, be sure to save the information to share later.hese are helpful when reporting to Uber and your insurer.
Capture the scene
Take photos or videos of all sides of vehicles and close-ups of damage; location, including roads and street signs and road conditions like skid marks, or emergency vehicles
Everyone involved in the crash should file a report with Uber. By reporting, our claims support team will guide you through the claims process and crash reporting to the insurance coverage provider in your state.
Start a report
Drivers or passengers of another vehicle, guest riders who don't have an Uber account, pedestrians, and witnesses involved in the crash
Anyone involved in a crash after requesting a ride on the Uber app or a guest of the person who requested
You should also report your crash so we can help and start an insurance claim if needed.*
What happens next?
Review
We’ll review your report and reach out if we need any more details
Resolution
Our claims support team will guide you through the reporting and claims process with the insurance coverage provider in your state.
Stay informed about your report
Call our 24/7 dedicated support agents whenever you need
Frequently asked questions
- What do I do in the event of a crash?
Check that all parties involved are safe. Notify the police and paramedics, if necessary. Contact us by reporting the accident here.
- Check that all parties involved are safe.
- Notify the police and paramedics, if necessary.
- Contact us by reporting the accident here.
- If you need to report a crash immediately, you can also speak directly with a trained agent by going to the Help section of your Driver app and selecting Call Support. If you’re a rider, you can use the Safety Incident Reporting Line, found in the Ride Details screen in the Activity section of the Uber app.
- What do commercially licensed and insured drivers need to do?
Some people who drive with Uber are commercially licensed and insured for limousine, livery, black car, or private hire. Drivers seeking coverage for crashes on these trips should contact their commercial automobile insurance in addition to reporting the crash to Uber here.
- What’s covered if someone else is at fault for the accident?
Coverage may vary depending upon who is at fault. Please complete the applicable incident report form above to start the claims process. During that process, an explanation of coverage will be provided upon submission to an insurance carrier.
- What is my coverage if I’m at fault for a crash while driving with Uber?
Please go to uber.com/insurance for an overview of coverage provided by Uber’s insurance.
- If I’m in an accident, will Uber’s insurance cover a rental car for me?
No, it won’t. While your car is being repaired, you can explore available rental options on Uber’s Vehicle Marketplace to get back on the road. You can access the Vehicle Marketplace through the driver Crash Center, which appears in the Driver app if and only if a driver has been in an accident, reports it to Uber, and submits the incident to a US insurance carrier.
- How can I learn more about insurance on the Uber platform?
Visit uber.com/insurance to get more information.
UberTaxi in Barbados. Important information about what to do in the case of an accident or injury during a Taxi trip via the Uber app.
In Barbados, regulatory mandates dictate that all licensed taxi vehicles must carry compulsory commercial auto insurance. For rides facilitated through the Uber platform, this existing commercial auto policy, held by the taxi driver, remains the primary and mandatory source of accident coverage, consistent with local statutory and liability requirements.
How to report an accident?
If you were involved in an accident, follow these steps:
Stay calm and make sure all people involved are safe.
If you consider it necessary, call the police and any emergency services you deem appropriate.
Should you, a passenger, or any third party sustain injuries, report the accident to your insurance company (taxi insurance policy) immediately to activate your commercial policy.
Report the incident through the Uber Driver app:
- Go to the main menu
- Select the "Safety" option
- Go to the "I was involved in an accident" tab
- Complete the requested information
Once you send your report, the Support team will review the details and take the appropriate actions