NinjaOne 如何通过优步企业版的餐食派送服务提升办公室的幸福感

How Uber for Business helps NinjaOne streamline team meal orders, uplift choice and delivery speed, and stay in control of expenses.

NinjaOne, a global IT automated endpoint management company, operates a growing team in North Sydney, Australia. Seeking a reliable, employee friendly way to build engagement with its mandated three in-office ‘anchor’ days, NinjaOne’s Australian team turned to the power of food as one way to uplift employee experience. It designed a new meal policy, granting employees a $25 food budget for every day they worked from the office.

After experiencing challenges bringing this policy to life with another meal delivery provider, NinjaOne turned to Uber for Business with Uber Eats.

After moving from a demo to launch in just one week in April 2025, NinjaOne’s employees now enjoy greater food options, faster delivery, and discounted access to Uber One benefits; while managers gain greater transparency over meal spending, a smoother admin experience, and a happy team enjoying the partnership’s benefits.

The challenge: poor support and low visibility

Before partnering with Uber for Business, NinjaOne faced persistent issues, including:

Customer support gaps: Customer service from their previous meal delivery provider rapidly declined when they lost an Account Manager, leaving NinjaOne to rely on slow, generic support channels where responses took weeks.
Limited transparency: Meal delivery credits could be passed between employees and management lacked visibility into who was ordering and when. This made it challenging to ensure credits were being used for their intended purpose, and misuse was commonplace.
Employee experience: The team felt limited by restaurant options and asked for the familiarity of Uber Eats, a provider they know and use personally.

The solution: Eats through Uber for Business, smart controls on a single platform

NinjaOne adopted Uber for Business to deliver a better in-office meal experience for employees, alongside advanced control over enforcing its meals policy.

The company saw the key benefits of choosing Uber for Business, including:

Quick adoption: It took just one week from demo to launch, and Uber for Business were on-site to support the migration and launch process
Transparency and governance: The Uber for Business dashboard enables real-time oversight, peruser order tracking, and accurate reporting.
Program controls: Managers can use the dashboard and align the Eats program to their meals policy with category restrictions (no alcohol/tobacco), vendor selections (restaurants and supermarkets), and location controls (office only).
Employee perks: Alongside the enhanced food variety and delivery speed offered by Uber for Business, the team also benefits from a discounted Uber One membership, providing them with savings via their personal Uber account as well.

"Uber for Business has given us exactly what we needed—control and visibility from a meal delivery service without sacrificing employee freedom. We can manage spend, track usage, and still give everyone the flexibility to choose the food they actually want."

– MJ Robotham, Director of Sales, APAC

The results: faster adoption, more choice, measurable time back

“If I were to estimate, I think each team member saves about 20 minutes every day because of Uber for Business.” - MJ Robotham, Director of Sales, APAC.

Key results from the program so far include:

90% adoption at launch and fast growth: 45 of the 50 employees included in the program placed their first order during the launch phase.
Usage to date: As of the end of September 2025, employees had placed nearly 3,000 orders; that’s over 125 every week.
Higher satisfaction: Employees now enjoy more restaurant choices, faster deliveries, and real-time order tracking—a tangible perk that resonates and supports the employer’s brand and culture.

“I love that I can order from my favorite local spots right from the app I already use. Lunches are quicker, there’s way more variety, and it’s made coming into the office something to look forward to.” – NinjaOne team member.

Ready to reimagine team meals?

Give your people the freedom to choose great food while your team stays firmly in control. Contact us to find out how Uber for Business and Uber Eats can support your workplace today.