COVID-19: Driver Safety and Wellbeing

The fear and uncertainty caused by the coronavirus has been felt by everyone around the world. We know it’s especially concerning for people who drive with Uber. In these difficult times, your well-being is important to us, and we have a dedicated team working to support you.

Your safety is always our priority – see below for a summary of the personal protective equipment (PPE) guidelines for drivers who have chosen to continue driving with Uber during the COVID-19 crisis.

In line with Government guidance, riders and drivers are no longer required to wear masks or face coverings when using Uber. However, it is still strongly encouraged.

Remember: many people still feel safer wearing a mask because of personal or family health situations, so please be respectful of their preferences. And if you ever feel uncomfortable, you can always cancel the trip.

We want to ensure that you have the personal protective equipment (PPE) listed above, so we are now offering to reimburse you for purchasing PPE up to the total value of £25. 

This reimbursement includes the purchase of: 

In addition, drivers can pick up 1 free kit of hand gel, wipes, surface spray, and face coverings from select Greenlight Hubs. Subject to availability.

How you can claim

To make your one-time claim of up to £25 towards the cost of buying your own PPE supplies, all you need to do is upload a copy of your receipt along with a photo of the items you purchased. You can do this from the help section of your app.

Who can claim

Receiving your reimbursement

You will receive your PPE reimbursement in your next payment cycle.

Make sure to purchase PPE which meets the required standards

All PPE should comply with British Standards (BS) or European Norms (EN) to ensure it meets the required standard of safety. Compliance with these standards is normally indicated by items being marked ‘CE’.

Free sanitation supplies in our Hubs
In addition to being reimbursed for PPE up to £25, you can also claim 1 free kit of hand gel, wipes, surface spray, and face coverings in one of the following Greenlight Hubs:

Subject to availability. Terms and conditions apply.

We understand this might be a difficult time for you and your family. If you feel like circumstances related to coronavirus are impacting your mental health, you can speak to someone by calling Samaritans UK at 116 123, or visiting their website here. Support is also available through a dedicated NHS website here.

Riders are no longer required to sit in the back seat. However, to give drivers space and allow for safe exit on either side of the vehicle, we ask that riders only use the front seat if it’s required because of the size of their group

Regular vehicle capacity

Because the front seat is now accessible, this means that all vehicle capacity is back to its original capacity. For example, an UberX or Uber Exec can now carry 4 passengers instead of 3.