Top tips for preserving food quality

Our Uber Community Guidelines outlines the safety standards and expectations of those who use the Uber Eats app.

• Customers who order food through Uber Eats have the option to note any allergies in their order.
• If a customer notes any allergies in their order, you’ll see it in the order details.
• If you are unable to cater for allergies
  • If your store is unable to cater to allergies and you would like to remove order special instructions, you can do so by turning off the ‘Enable Order Instructions’ and ‘Enable special item instructions’ toggles in the General settings in Uber Eats Manager. 
  • If your store is unable to cater to allergies, please update this by turning off the ‘Let customers share food allergies?’ toggle in the General settings in Uber Eats Manager. Learn more here.
  • If your store is unable to cater to allergies, please contact your POS integration provider to disable this functionality
  • You can also contact the customer or cancel the order if you can’t meet an allergen request. You can learn more about contacting customers and cancelling orders in our Help Center.
  • The Australian Institute of Food Safety provides an Allergy Management Checklist, which may be helpful for identifying and managing customer allergies 

• Update menu items with an ingredient list and photos to help ensure customers can easily identify any allergens. 
• Learn how to edit your Uber Eats menu in our Help Centre.

• Be careful of any foreign objects in your food preparation and packaging areas
• Australian Institute of Food Safety’s guide ‘How To Deal With Food-Borne Illness Complaints,’ provides useful information on dealing with complaints of this nature

• You can protect items from spillage by using cling film to add an additional seal to liquids
• You can also use sticker seals to secure your delivery bags together. Find out more about the benefits of sticker seals here.
• See what delivery packaging is available here.