Uber Reserve FAQs for Driver-partners

Before a rider reserves a trip, they agree to pay a particular fare, which is calculated using the expected time and distance, and includes a minimum fare and Reservation fee to cover the additional time spent heading toward your rider’s pickup location and wait time. You will be able to see this fare (less Uber’s service fee) before you confirm the Reserve trip. The exact reservation fee  may vary depending on the location of the pickup address, and/or the day and time of your trip (up to a maximum of $19.99). 

In rare instances, the fare may be adjusted to reflect the actual time and distance of a trip when:

• The pickup or drop-off location changes significantly (e.g.if a rider edits their original pickup points or destination)
• There’s an unexpected detour that makes the trip much longer. 
• The trip takes significantly longer than expected (e.g. if there is unexpectedly heavy traffic)
• The rider adds or removes a stop while on trip.

Uber Reserve has fixed cancellation fees. You will be able to charge your riders the below cancellation fees when:

• Your rider cancels a Reserve trip within 60 minutes of their pick up time while you are on the way to your Rider’s pickup location, unless you’re estimated to arrive later than the pickup time you agreed to, OR
• Your rider has not shown up after the required wait time from their pick up time, unless you cancelled prior to waiting for the required wait time. Required wait time varies by ride option, see “Will I get paid for wait time?” below.

Effective 6 May 2024, the new cancellation fee will be as follow:

To help you ensure that you can start your trip request on time, you will receive notifications when it’s time to go online and up to 2 notifications while on the way to your Reserve trip if you are expected to arrive later than your Rider’s requested pickup time. If after the second notification you are not estimated to be able to reach your Rider’s pickup location on time, your trip may be cancelled and offered to another driver-partner at the request of the rider. 

Wait time is included in the Reserve trip fare. If the rider has not shown up after 5 minutes from the pickup time (10 minutes for Comfort, Business Comfort, Comfort Electric, and 15 minutes for Premier Reserve trips), you can cancel the trip and the rider will be charged the fixed cancellation fee of the trip, see ‘What happens if a rider cancels a Reserve trip or doesn't show up?’ FAQ above. Because you are entitled to cancel the trip after the required wait time (e.g. 5 minutes from the pickup time for UberX), riders are not charged with additional wait time.

Yes, you can choose to take other on-demand trips (e.g. UberX) on the way to your Reserve pick up. The Driver app will notify you when it is time to head to the pick up location and during this time, you may also receive requests for trips heading in the same general direction.

For information on Uber Reserve airport pickups, go to this link.

No, you are not required to accept Reserve trip requests in advance, your acceptance rate will not be impacted. Reserve trip requests offered via the offer card are treated the same as on-demand trips (e.g. UberX).

You don’t need to do anything to opt in for Reserve trips, you will automatically be eligible after you have completed 15 trips using the Driver app. If you have the latest version of the Driver app, you will see the ‘Opportunities’ section in the Driver app menu. You will be prompted  to accept the Reservations Policy in the Driver app before you can accept your first Reserve trip request.