When you request a ride, Uber might charge the estimated upfront price of the trip on behalf of driver-partners depending on the card you select as the payment method. This will help ensure that sufficient funds are present to cover the service from the driver-partner.
- Why am I being charged before a trip is completed?
To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip at the time of trip request.
- What if the actual price ends up being less than the upfront price I was charged?
Down Small Your charge will be corrected to reflect the price at the end of your trip. We’ll always provide a refund for the difference between your upfront price and your actual price if the final price is less than the initial upfront price charged.
- What if my trip gets canceled?
Down Small We understand that sometimes trips get canceled. We will always provide a full refund of the upfront price you were charged at the time you requested your trip even if you decide to cancel it, if your ride is canceled by a driver, and/or if your ride goes unfulfilled. However, If you cancel a trip, and you are charged a cancellation fee, this will not be included in the refund. The refund might take around 5-7 business days to process and is subject to vary depending on your bank issuer.
- How long does it take to receive a refund?
Down Small Your refund should not take long to be reflected in your account. The average refund might take up to 7 business days, but that time period is subject to change depending on a customer’s card issuer.
- What can I do if I don’t receive my refund after 7 business days?
Down Small If you have not received a refund after more than 7 business days after a charge, please contact your bank and provide the transaction details such as card number and transaction date.
Posted by Uber
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