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Pickup Tolls Waived for All

Thanks to the overwhelming response, starting Monday May 1, Uber shall cover all Pickup Tolls incurred on your way to a pick up rider. Remember, every dollar saved is a dollar earned. We hope you enjoy this feature!

98% of driver-partners voted for Pickup tolls to be waived!

What are pick up tolls?

Pickup tolls are tolls incurred while on the way to pick up a rider and before starting the trip. In short, tolls incurred between accepting and starting a trip.

Please note, tolls that you incur during a trip will be paid by the rider and be displayed on the trip receipt as per normal, these tolls do not qualify.

Instructions

  1. Screenshot the completed trip where you incurred a pickup toll. The screenshot must include: Trip Fare, Uber Fee, Incentives (i.e. Boost )

  2. Click "Start" in the submission link and fill in form accurately.

  3. Upload screenshot in the final step of the form for us to verify

  4. Look out for the reimbursement in your next payment statement

常见问题

I love this new feature. For how long is this valid?

Since we are still testing this feature, this will be valid from Monday, 1 May 12am onwards.


I have a query about Pickup Tolls, how do I contact Uber support?

For any queries on Pickup tolls, you can reach Uber support via in-app help. On your Uber Driver app, click on: Account > Help > Trips and Fare Review > Select the relevant Trip > I incurred a pickup toll (at the very bottom)


Are all driver-partners eligible for this new feature?

All driver-partners are available for this new feature.


What if I make an incorrect submission?

Any fraudulent submissions will result in being DISQUALIFIED, so please make all submissions carefully.

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