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Long pick up times

Starting Monday, April 24th, we are testing an exciting feature for a select group of drivers, and you have been chosen! Next week, we will reimburse you if you have a trip where your time to pick up a rider is longer than the time of the trip itself.

Criteria for reimbursement

  • Time to pick up a rider is longer than the time of trip (Pick up time = time between accepting a trip and starting the trip)
  • Time to pick up a rider < 20 mins
  • The product was uberX or uberPOOL

Calculation of reimbursement

  • Pickup time: 10 mins
  • Trip time: 3 mins
  • Reimbursement amount: 7 mins x per minute rate (0.20 cents) = $1.40

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