UberFLASH Smart Guide
Provide a 5-star experience
How to consistently offer an excellent experience to riders
What you give is what you get. Learn all our tips and tricks on how to provide a 5-star experience to your riders. Find out more below on how we reward and give recognition to high performing driver-partners.
Welcoming & friendly
General tips & conversation
Not sure what to do or what to say when you are on the road with your rider? This video will provide you with some general tips.
Creating a better experience
Acceptance and cancellation rates
Your acceptance rate is the number of requests you've accepted divided by the total number of requests you've received while online.
Your cancellation rate is the number of trips you've cancelled divided by the total number of requests you've accepted while online.
Get rewarded for your service
We know you work hard to get your 5-Star Ratings, and we'd like to recognise your efforts! Each week, we'll reward 200 ComfortDelGro driver-partners with $25 to say thank you for providing an outstanding Uber experience!