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UberFLASH Smart Guide

Provide a 5-star experience

How to consistently offer an excellent experience to riders

Excellent rides

What you give is what you get. Learn all our tips and tricks on how to provide a 5-star experience to your riders. Find out more below on how we reward and give recognition to high performing driver-partners.

Welcoming & friendly

General tips & conversation

Not sure what to do or what to say when you are on the road with your rider? This video will provide you with some general tips.

Leaving feedback

Two-way rating system

Both you and your rider will be able to leave a rating for each other at the end of the trip.

LEARN MORE >

You are appreciated

给予司机赞扬

Check out what your happy rider's have said about you

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Creating a better experience

Acceptance and cancellation rates

Your acceptance rate is the number of requests you've accepted divided by the total number of requests you've received while online.

Your cancellation rate is the number of trips you've cancelled divided by the total number of requests you've accepted while online.

5-Star winners

Get rewarded for your service

We know you work hard to get your 5-Star Ratings, and we'd like to recognise your efforts! Each week, we'll reward 200 ComfortDelGro driver-partners with $25 to say thank you for providing an outstanding Uber experience!

Need to contact support?

Reach us 24/7