UberFLASH Pro Tips
Find out how to create a better UberFLASH experience for both you and your rider
Maintain a high acceptance rate
Your acceptance rate is the number of requests you've accepted divided by the total number of requests you've received while online. When a rider cancels a trip this does not count against your acceptance rate.
It's important to maintain a high acceptance rate to provide a reliable service for riders. However, if you'd like to take a break after your current trip, you can go into the trip menu at the top and tap the ‘Stop new requests’ button.
Once tapped, it will change your status to "Offline" after you complete your current trip. When you are not on a trip and you would like to take a break from driving, simply go "Offline" at the top of your screen.
Maintain a low cancellation rate
Your cancellation rate is the number of trips you've cancelled divided by the total number of requests you've accepted while online. When a rider cancels a trip, it does not affect your cancellation rate.
Maintaining a low cancellation rate helps maximise earnings for drivers and ensures that the Uber app runs smoothly for riders.
You can lower your cancellation rate by completing as many of the trip requests you accept as possible.
We understand that there can be circumstances where cancelling a trip is necessary, but minimizing cancellations overall is critical for the reliability of the Uber system.
Note: When you do cancel for necessary reasons, such as instances when you've waited for a rider for more than 5 minutes, or you are unable to locate or contact a rider, please note that these cancellations still impact your cancellation rate. Therefore, it is not out of the ordinary to have a cancellation rate above 0%; however, the frequency of those instances is rare, so it is feasible to maintain a low cancellation rate.
How to use the Uber Driver app
UberFLASH Refresher Video
Need a quick refresher? Forgot how to operate the Uber Driver app or your MDT?
Check out this quick 2 minute walkthrough on how to use the Uber Driver app when driving for UberFLASH.