At UberEATS, we are committed to supporting our partners by providing them with tips needed to improve their delivery ratings. We want to enable you to deliver a high quality of service through the UberEATS platform.
What does a professionalism complaint mean?
When an eater let's us know that your attitude wasn’t up to expected professional standards during a recent delivery by giving you a poor rating. Therefore, they felt as if their delivery could have been carried out better. This is one of our most common complaints we receive from recipients across the system so you’re not alone.
How can I ensure this doesn't happen again?
The best way to avoid a professionalism complaint is to be polite and friendly to everyone and communicate with the highest level of professionalism. We understand that everyone has a bad day, but while delivering a meal, always strive to provide a positive experience!
Some quick wins to improve your deliveries include:
- Dressing professionally at all times.
- Using GPS effectively.
- Improving your communication with customers.
- Ensure you pick up all items at the merchant.
By sharing this quality feedback, we hope that we've helped you understand the expectations for our partners. If you continuously receive a bad rating, your account may be waitlisted.
Live-trip support - 800 852 6067
Live-trip support provides support to partners who require any form of assistance while delivering food. Live-trip support will advise how to handle certain situations during deliveries, along with documenting these situations for any future reference.
To contact us, simply tap Help in the Uber Partner app and select your issue from the menu. Alternatively, you can also get in touch by visiting help.uber.com on your browser.
Feel free to drop by our UberEATS help desk at:
UberHUB, 29 Paya Lebar Road, 409005. Monday - Friday 10AM - 6PM. Saturday 10AM - 2PM.