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Missing item complaint

At Uber Eats, we’re committed to supporting our partners by providing them with tips to improve their delivery ratings. We want to enable you to deliver a high quality of service through the Uber Eats platform.

What does a missing item complaint mean?

When an eater writes in to let us know that there was a missing item in their order.

An important part of the delivery partner’s role is verifying the items at the restaurant to ensure the customer receives everything they ordered.

How can I ensure this doesn't happen again?

  • Double check the order when picking it up from the restaurant to make sure it’s correct.
  • Items should remain sealed in the packaging and the bag until it reaches the eater.
  • Never open an item while en route to an eater’s location.

What's next?

By sharing this quality feedback, we hope that we've helped you understand the expectations for our partners. If you continuously receive a bad rating, your account may be waitlisted.

Live Support: 800 852 6067

Live Support provides support to partners who require any form of assistance while delivering food. Live Support will advise how to handle certain situations during deliveries, along with documenting these situations for any future reference.

还有其他问题吗?

To contact us, simply tap Help in the Uber Partner app and select your issue from the menu. Alternatively, you can also get in touch by visiting help.uber.com on your browser.

OR

Feel free to drop by our Uber Eats help desk at:

UberHUB, 29 Paya Lebar Road, 409005. Monday - Saturday 10AM - 6PM.

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