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Account Specialist - Funnel Operations

Amsterdam, Netherlands,City Operations, Operations & Launch

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

Uber Freight App Engagement Operations is pioneering the way we guide drivers through the app onboarding process.

 

We’re looking for candidates that are problem solvers at their core, that thrive in a fast paced environment, that enjoy person-to-person interactions, and that are eager to create an environment to pilot new onboarding support products and modalities. You’ll be responsible for moving Carriers from first contact to booking their first loads using Uber Freight’s technology to transform the industry. In this role, you'll be the first touch point for carriers transitioning to working with Uber.

What You'll Do:

  • Onboarding approved carriers onto the Uber Freight app
  • Utilizing online and offline sources to stay on top of Uber processes and tools
  • Collaborating with peers and other departments to streamline processes
  • Ability to work fast in a startup environment
  • Identify operational weaknesses and help improve or innovate new processes to keep our teams as efficient as possible
  • Being a passionate advocate for carriers and improving the onboarding process, both for those using it externally and those working on it internally
  • Working regularly with product team to suggest product improvements

 

What You’ll Need:

  • At least 2 years experience in logistics, freight or transportation 
  • Solid communication skills both written and verbal
  • Bachelor's degree strongly preferred
  • Motivation to solve unique problems creatively and efficiently
  • Balance of attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
  • Able to flourish in a high growth tech environment where change is constant
  • Customer oriented: You have a passion for helping and empowering others
  • Technology enthusiast: Mac literate and comfortable using new technologies (apps, devices, programs)
  • An excitement for reinventing one of the largest industries in the world and helping to build an incredibly impactful marketplace from the ground up
  • Proficiency in English and at least one other European language (German, French or Polnish preferred)

 

About the Team
On the Uber Freight team, we fiercely believe that our dedication to transportation technologies will bring more collaborative, highly efficient, and increasingly safer transportation logistics to our roads. We are currently looking for candidates to join our growing team who share our enthusiasm for tackling today’s toughest challenges in transportation. When we see individuals truly owning their individual success, we succeed as a team.

About Uber Freight
Uber Freight is a marketplace built to connect shippers with trucks, much like the way the Uber app connects drivers and riders. We are a team of sharp, entrepreneurial individuals who are redefining the movement of things around the world. 


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Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。