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APAC Learning Design & Development Lead

Singapore, Singapore,Community Operations

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

About the Role

 

 

At Uber, providing world class support to our partners (riders, drivers, restaurants, and more!) is critical to our success. Building our support teams’ capabilities to consistently deliver elevated levels of service is challenging and complex - and incredibly satisfying! 

 

The APAC Learning Design and Development Lead will work directly with regional directors, global L&D teams and functional heads across APAC to define the L&D strategy for each of our APAC markets. You will first, and foremost be a strategist, able to define a vision for L&D and bring the execution excellence necessary to deliver that to fruition. You should have a deep functional understanding of L&D, passion for agent and customer experience, and the analytical skills to base your recommendations on.

 

The ideal candidate for this role comes with 8+ years of solid L&D experience, a proven history of taking on big initiatives and delivering them successfully, excellent stakeholder management skills and a problem solving mindset. You should also be a good communicator with excellent written and presentation skills. This is a high visibility, high impact strategic role. You will be responsible to move  our business and customer experience forward by strategizing and delivering our front-line & manager learning and development needs.

What You’ll Do
 
  • Define the vision, strategy and key metrics (KPIs, SLAs) for your team in alignment with your region’s leadership teams and business needs
  • Build and manage a team of 10+ L&D professionals and invest in continuous development and upskilling to support career progression and growth 
  • Work closely with global L&D counterparts to align regional L&D strategy with global framework and initiatives
  • Build strong relationships with stakeholders through thoughtful engagement, managing expectations and regular communications - also guiding your team to do this effectively in their roles
  • Lead the work to design and build effective, engaging and scalable learning solutions that deliver on regional business needs. Guide the development of innovative learner experiences across a range of media and learning formats e.g. social/ on-the-job/ digital/ virtual instructor lead
  • Be a trusted partner and consultant to your regional business stakeholders to understand their requirements and define their L&D strategies
  • Work closely with functional teams (including training delivery, quality, content, program teams, etc) to provide expert L&D subject matter expertise on all aspects of the L&D Operating Model: from learning needs analysis and design through to deployment and evaluation of learning 
  • Apply strong project, change and communications management discipline to advise regional teams on feasibility of delivering their requirements; align on timeframes for execution; manage risks and timelines; and develop high-impact, tailored learning solutions. 
  • Drive continuous improvement through identifying problem areas/ opportunities through closed loop processes for gathering key data and insights

 

What You’ll Need
  • Relevant Bachelor Degree with a minimum of 8 years experience working in L&D (strategy development, program management, content development, design of training processes etc) or consulting with ownership of delivering large scale solutions
  • Excellent stakeholder management skills with the ability to influence without authority and build long-term relationships
  •  
  • Deep subject matter expertise in Learning and Development, Organizational Development, and Learning Design 
  • Strong project management skills with superior organizational, time management, and prioritization skills
  • Strong written, verbal, and visual communication skills, and proven ability to influence and drive consensus at senior levels
  • Strategic thinking and ability to bring stakeholders across multiple geographies and functions together
  • Desire for continuous improvement, development and eager to develop and grow your organization 
  • Ability to leverage data, and analytical skills to make informed business decisions
  •  
  • Available for business travel (both domestic and international) and ability to work across global timezones 

Bonus Points

  • Masters degree
  • Experience in content authoring and rapid design tools (Screenflow, Camptasia, Articulate Storyline, and/ or Adobe Captivate)
  • Experience in UX and visual/graphic design

 

 

About the Team

The APAC Central CommOps team exists to bridge the gap between global & regional teams, bringing "Glocal (Global + Local)" to life. We focus on driving BAU, delivering insights, driving improvements and harmonizing support processes across the different APAC regions


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Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。