At Uber, support is more than just answering questions. It’s about using the information customers give us as insights to help UberEats grow. Moreover, providing amazing support that establishes trust within our community — UberEats customers, delivery partners and restaurants — is at the centre of the UberEats customer experience. We’re obsessed about providing the highest quality service, in the smartest way. And for Uber to continue its growth and success, we need to be able to not only improve but also scale our fast-growing support operations.
We’re looking for a Community Operations Manager to build, operate, scale and improve Community Operations in the Eastern Europe. This role comes with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes and continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing senior stakeholder relationships across the larger business to set the right expectations and deliver handsomely on them.