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Eastern Europe Customer Strategy & Operations Manager, Eats CommOps

Warsaw, Poland,City Operations, Operations & Launch

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

At Uber, support is more than just answering questions. It’s about using the information customers give us as insights to help UberEats grow. Moreover, providing amazing support that establishes trust within our community — UberEats customers, delivery partners and restaurants — is at the centre of the UberEats customer experience. We’re obsessed about providing the highest quality service, in the smartest way. And for Uber to continue its growth and success, we need to be able to not only improve but also scale our fast-growing support operations.

We’re looking for a Community Operations Manager to build, operate, scale and improve Community Operations in the Eastern Europe. This role comes with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes and continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing senior stakeholder relationships across the larger business to set the right expectations and deliver handsomely on them.

WHO YOU ARE

  • Proven experience: whether it be in a start up, bank, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment (4+ years of experience).
  • Data-driven and analytical in mindset. You can look at any spreadsheet and know the right questions to ask to get to actionable outcomes, and you know how to explain data in a digestible way. Bonus points if you have SQL, coding, or programming experience.
  • Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
  • A problem solver. You embrace challenges and would stop at nothing to create solutions—whether they’re hacky, short-term workarounds, or more long-term process changes.
  • A lover of process and optimization. You will be revolutionizing support for the UberEats community. You’re excited about the opportunity to create and experiment with support processes and are willing and able to lead others in iterating and executing them.
  • A brilliant communicator. You’re eloquent and able to strike the perfect tone, whether you’re explaining a new policy to customers in writing, or explaining the recommendations of a data-driven study you conducted to global stakeholders through a video conference.
  • Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
  • A coach to your team. You have managed people, and learn how to listen, build trust, develop and coach others to perform better.  
  • Travel required up to 60%
  • MBA preferred, but not required.
  • Fluency in English is a must,  Fluency in Ukrainian or Romanian is a plus

歡迎參閱我們的求職者私隱聲明

Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。