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Female Greenlight Supervisor - Riyadh

Riyadh, Saudi Arabia,City Operations, Operations & Launch

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the role

 

We’re looking for a Female Greenlight Hub Supervisor to support the day-to-day operations of local Female Greenlight locations. We’re looking for an experienced team player who operates with a customer-first mentality.

In this role, you’ll help to mentor  a team of experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight center. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you’ll do

 

  • Support Uber Experts as a subject matter expert in your function on a per interaction basis
  • Manage resourcing and training at Greenlight Hubs to drive partner experience and efficiency
  • Handle escalations of more difficult interactions if and when required
  • Train, coach, and guide Uber Experts to drive quality and efficiency metrics
  • Improve processes on behalf of Uber Experts and partner-drivers
  • Actively contribute to the Center’s evolution through project work
  • Execute events and retail partnerships with an eye to drive excellence

 

What you’ll need

 

  • Bachelor’s degree with 1+ years of relevant experience.
  • Customer Service: You are obsessed with providing the highest quality of service and driving-up NPS.
  • Leadership: You will need strong people skills to be able to influence partners and reinforce their commitment to drive on the Uber platform. Coach and lead a large team of highly enthusiastic Uber Experts to deliver Uber’s growth goals.
  • Process Driven: You have superior organizational skills, and constantly look to rejig things to make them more efficient.
  • Analytical Ability: We take an intensely data-driven approach to running our business. In order to efficiently manage any function at a partner support centre you’ll be creating metrics to measure impact of your teams’ face-to-face interactions and use our data to make the right, operational decisions.

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Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。