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Greenlight Supervisor - Riyadh

Riyadh, Saudi Arabia,City Operations, Operations & Launch

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the role

 

Uber’s driver-partners are our most important customers, and we’re creating a best-in-class customer service experience for them. Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and provide a home base for the driver community.

 

We’re looking for a Greenlight Supervisor to support the day-to-day operations of our Greenlight locations in Riyadh. We’re looking for an experienced team leader who operates with a customer-first mentality. In this role, you’ll help to mentor and directly lead a team of Experts on how to best build Uber’s relationship with driver-partners, support their operational needs, and guide day-to-day operations of the Greenlight centers. This is a great opportunity to work with a top-notch Operations team and learn the Uber business from the ground up.

What you’ll do

 

  • Support the daily operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Manage scheduling, attendance, and general administration of Uber Experts
  • Lead, Train, mentor, and guide Uber Experts to strengthen quality and efficiency metrics
  • Own facility issues such as supplies, utilities, and branding
  • Improve processes on behalf of Uber Experts and partners to the GL program through project work
  • Support Riyadh Ops team in implementing any project or task that needs to be implemented in Saudi Arabia
  • Flag any issue relevant to the city to Riyadh Ops team

 

What you’ll need

 

  • At least 3 years of relevant experience
  • Great communication skills and ability to interact with internal and external partners.
  • An interest in and passion for Uber.
  • Demonstrated background in solving complex customer problems
  • Team leadership experience in a fast-paced environment

 


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Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。