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CRM Automation Manager

Mexico City, Mexico,City Operations, Operations & Launch

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The CRM Automation Manager is a problem solver and strategic team-player who would leverage agile methodology to work with multiple stakeholders in the creation, testing, deployment, quality assurance, and monitoring of customer journeys using a mix of internal and out-of-the-box tools to send communications via email, SMS, Push notifications, and in-app messages to our different audiences.

What you’ll do

 

  • Translate business requirements into well-architected solutions.
  • Setup, deploy and optimize integrated, complex end-to-end campaign automations or one-off communications to meet project and business goals within scope and budget.
  • Support the CRM team with the creation of audiences via query creation.
  • Share ideas to enhance our technical designs and tools to better service our stakeholders, and deploy enhanced automations every time.
  • Stay up to date on emerging trends and get ahead of the need for new tools, resources, and automation.

 

What you'll need

 

  • Minimum 3 years of experience, acting as a campaign manager or equivalent customer experience management & logic map creation marketing automation management.
  • Excellent communication skills in both English and Spanish. Portuguese a plus.
  • Impeccable project management skills.
  • Advanced A/B testing experience.
  • Intermediate to advanced skills in SQL, HTML, JavaScript, and Python.
  • Knowledge of marketing automation tools a plus.
  • Familiarity with agile methodologies.
  • Ability to balance an attention to detail with swift execution.
  • Able to work under minimum supervision.
  • Previous tech industry experience a plus.

 

About the Team

 

As a member of the Regional team, you will help the strategic decision-making process and support operational excellence throughout the region for the ridesharing and Eats businesses.

 

GPTW small (2)EQUIDADMX_2018


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Uber 不但接納並尊重和支持個人差異,致力為我們的員工、產品和社會帶來莫大益處。Uber 以實際行動積極提供公平公正、人人平等的工作環境,並對此引以為傲。我們承諾提供平等的就業機會,不論種族、膚色、祖籍、宗教、性別、出生國家、性取向、年齡、國籍、婚姻狀況、殘障、性別認同或退役狀況。