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Account Coordinator - Shipper Platform

Chicago, IL 的 Sales, Business & Sales

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

Uber Freight Support Operations is pioneering how best to support shipper and carrier-partners. We’re looking for candidates that are problem solvers at their core, that thrive in a fast paced environment, that enjoy person-to-person interactions, and that are eager to create an environment to pilot new support products and modalities. One of the main ways Uber Freight is distinguishing itself from competitors is our focus on providing premier customer support to carriers, drivers, and shippers. This is your opportunity to get in on the ground floor!

 

 

What You’ll Do
  • Own and answer inbound phone calls and emails to help solve our shipper-partners’ logistical needs in real time
  • Serve as the voice of the customer, identifying and escalating common issues to our product and engineering teams  
  • Maintain excellent interpersonal skills and professionalism while delivering the best customer service to our existing customer accounts
  • Manage any issues that come up in the normal operation of freight movement
  • Pilot new support products and modalities to constantly improve our operation
  • Participate in the development, implementation and automation of critical business processes and tools used to track support process, forecasting, pipeline management and performance 
What You’ll Need
 
  • Bachelor’s degree required
  • Excellent interpersonal skills and ability to establish trust and effective working relationships with others on an external and internal basis
  • Ability to “learn on the fly” and adjust and adapt in a dynamic, fast paced work environment
  • Ability to balance attention to detail with swift execution—we need to do things quickly, and we need to do them well
  • Demonstrated ability to solve complex problems under pressure
  • Excellent written and verbal communication skills including ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members
  • Solid computer and time management skills
  • Analytical and critical thinking skills

 

Bonus Points If

 

  • Minimum 1 year of experience logistics, operations or sales industry
  • Zendesk experience preferred, but not required

 

About the Team

 

The Shipper Platform team works to automate the way that shippers interact with the overall freight marketplace. The team serves as a partner to our external clients and internal ops team to grow business and drive efficiency.


查看应聘者隐私声明

在 Uber,我们不仅仅是接受差异 - 我们会为之喝彩,提供帮助,以实现所有员工、产品和社区的利益。 Uber 以能提供公平机会而自豪,是一个倡导平权行动的雇主。 我们不分种族、肤色、血统、宗教、性别、国籍、性取向、年龄、公民身份、婚姻状况、残疾状况、性别身份以及退伍军人身份等,始终致力于提供平等就业机会。