Per KSIA regulations, drivers must adhere to the terms below. Failure to do so may result in a citation. Sorry, but Uber will not pay for citations.
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at KSIA, you need to enter the dedicated staging lot, where you will be placed in line to receive a pickup request from the airport.
Here’s how it works:
Uber is a smart option for travelers heading to their airport. At KSIA, simply drop-off riders at their requested terminal on the departures level.
Re-Match allows all partners who just completed an airport dropoff to temporarily be able to receive a pickup request without having to go to the airport waiting area.
To qualify for Re-Match, partners must complete a dropoff at the airport and do a loop on the airport road. If don’t receive a request, you will get an SMS telling you to go to the waiting area to receive a pickup request.
Note: If you hang around at the terminal you will not be eligible and will have to return to the airport waiting area or town.
To access this area, please stay in the right lane when entering the airport.
Can I just drive to the terminal to qualify for Re-Match?
No. Partners will only be eligible for Re-Match after completing a dropoff at the airport.
Does Re-Match increase my wait time in the Waiting Area?
No. Re-Match reduces the number of cars in the waiting area which generally keeps the wait times even.
Uber partners may wait for ride requests in the inside the blue zone in the picture. You will not receive an airport request outside of this lot.
There is a R20 toll charge added to a riders trip for pick ups. This ensures you have a close space to park while waiting to pick up riders from the airport.
This toll is automatically added to each trip, so you don't need to ask a rider to pay for the parking.