安全至上，彼此尊重
优步社区指南
我们的社区指南旨在为所有用户打造安全可靠、相互尊重的良好体验。
优步平台的所有用户都应遵守本指南，包括但不限于合作车主、乘客、派送员、Uber Eats 优食用户、派送订单接收人与发送人、商家及企业。本指南也适用于在合作车主服务中心（或支持中心）、通过在线支持系统或电话与优步员工和承包商互动的情况。
在某些情况下，对于发生在优步平台外且会威胁优步平台安全的行为，我们的指南也同样适用。
我们会定期更新本指南，确保为所有优步社区成员打造安全、友好的体验。
感谢您与我们共同打造并维护友好的平台环境。
您的选择举足轻重
每天都有数以百万计的用户通过优步收获美好的体验。这些积极的互动有助于维护优步的良好声誉。感谢您帮助我们将优步平台打造成安全友善的社区。
您的反馈至关重要
不论发生了好事还是坏事，您都可以轻松告知我们。优步团队会持续不断地改进我们的标准和政策，而您的反馈至关重要，将有助于我们采取适当措施，保证优步的标准随着技术进步而不断更新。
如何获取帮助
If you want to report an incident, visit the Help Center or select Help in the app so that our Support team can follow up. If you find yourself in immediate danger, alert your local authorities or emergency services before notifying Uber.
评分机制说明
A high rating tells you that you’re doing great. If your rating is lower than the average in your city, we’ll let you know and may share information that may help you improve. If your rating is significantly below average, you could temporarily or permanently lose access to all or part of the Uber Marketplace Platform.
指南对您的意义
Uber reviews all reports that our Customer Support team receives about potential violations of our Community Guidelines, and we may investigate through a specialized team. Your account may be put on hold until our review is complete. Failing to follow any one of our guidelines may result in the loss of access to all or part of the Uber Marketplace Platform.
This page is meant as a resource to summarize Uber’s Community Guidelines. To read our Community Guidelines in detail, go here. Riders and customers can access terms of use for Uber and Uber Eats here and terms of service for Lime micromobility here. Drivers and delivery people, who are independent third-party providers, can access their legal agreement with Uber here. Failing to follow any one of our Community Guidelines may result in the loss of access to all or part of the Uber Marketplace Platform. This may include certain actions you may take outside of the platform, such as information from other platforms, if we determine that those actions threaten the safety of the Uber community or cause harm to Uber’s brand, reputation, or business.
Please note that drivers and delivery people are not agents or employees of Uber and do not have legal authority from Uber. They are independent third-party providers.
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