跳至主要内容

自信出行

The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.¹

在 2019 冠状病毒病 (COVID-19) 疫情期间协力保障彼此的安全

我们正在密切关注 2019 冠状病毒病 (COVID-19) 的疫情发展,并在持续采取措施保障优步平台用户的健康与安全。

在您需要时提供紧急帮助

If you ever need urgent help when riding with the Uber app, you can contact 911 using the in-app Emergency Button in the Safety Toolkit.

The app will show your live location, vehicle information, and license plate number, which you can quickly share with the emergency dispatcher so they can send help faster. And in a growing number of US cities, this information is automatically provided to the dispatcher.

每次上车前,都要核对行程信息

Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1: Match the license plate number.

Step 2: Match the car make and model.

Step 3: Check the driver's photo.

 

打造更安全的行程体验

合作车主筛查

在美国境内使用优步开车接单之前,合作车主必须完成背景调查。当前合作车主每年都会继续接受筛查。

众多功能保障您的安全

在每次行程中,您都可以轻触安全工具按钮,随时随地获得帮助。

社区指南

我们的指南要求您尊重他人,遵守法律并保障他人的安全。任何未遵守这些要求的用户都可能会失去优步应用的使用权限。

您的手机号码在应用中保密

为了保护隐私,优步会对您的手机号码保密。我们采用相关技术对您的号码进行保密处理,因此在您通过乘客端致电合作车主时,对方无法看到您的手机号码。

All drivers are screened

Before anyone can drive with Uber, they must undergo a multi-step safety screen. Screenings check for issues including, but not limited to, driving violations, drinking- and drug-related offenses, and violent crime.

年度检查

We proactively rerun driving and criminal history checks every year following each driver’s initial check to ensure that they continue to meet our standards.²

持续监测犯罪指控通知

We use technology that proactively fetches new criminal offenses using several sources. We’re notified if a new offense involving an active driver is identified, then we review these offenses to make sure the driver is still eligible to drive with Uber.

实时身份确认

People who drive with Uber are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.

您的安全是我们前进的动力

优步应用中集成了多项安全功能。即使在深夜,您也可安全回家。您可以与亲友分享自己的位置信息。即使发生意外,您也可获得帮助。¹

紧急援助按钮

您可以使用车主端中的紧急援助按钮呼叫 911,获得必要的帮助。车主端会显示您的位置和行程详情,因此,您可以将相关信息迅速分享给 911 指挥中心。在美国的指定城市,在您拨打紧急电话时,这些信息会自动分享给应急服务机构。

全天候事故支持

我们的客服团队经过专业培训,可以对紧急安全问题作出快速响应。

分享行程信息

设置信任的联系人并创建提醒,实时与好友和家人分享您的行程状态。

安全工具包

无论何时在优步平台上叫车,都可以使用优步应用中的所有安全功能。

双向评分

您的反馈对我们十分重要。我们会记录低评分行程,还可能会移除某些用户。

GPS 追踪

GPS 会追踪优步平台上的所有行程。

匿名处理手机号码

应用会对电话号码进行匿名化处理,因此您的个人信息不会外泄。

行程检查 (RideCheck)

Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app notices such events, we’ll check in on you and offer resources to get help.

On Trip Reporting

If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.

为所有行程提供保险保障

Allstate、Farmers®、Liberty Mutual 和 Progressive 等领先的汽车保险提供商可以在发生受保事故时为您提供保险保障。

为所有人打造更安全的行程

我们不仅致力于通过应用保证安全出行,我们还与相关组织合作,共同提高道路安全,打造和谐城市。

由安全咨询委员会提供指导

在女性安全、执法、民权和道路安全领域专业人士的帮助下,优步开发了新的流程和功能。

与执法部门合作

优步组建了一支由前执法机构专业人员组成的调查团队,可以在第一时间为您提供援助。

支持赈灾工作

我们的团队积极与政府部门和红十字会等机构合作,为赈灾工作提供支持。

帮助防止酒驾和毒驾

我们与母亲反醉驾组织 (MADD) 等众多机构合作,向公众宣传酒驾和毒驾的危险性。

帮助避免性别暴力

In collaboration with advocacy groups like NO MORE, we support awareness and prevention campaigns to help end sexual assault and harassment.

详细了解安全信息

合作车主安全

随时随地都可安全地开车接单。

我们的安全承诺

安全出行,安心赚钱。

¹Certain requirements and features vary by region and may be unavailable.

²Annual driving history reruns do not apply in NYC. Annual screening processes are dependent on open, operational courthouses. Due to COVID-19, this may not be the case and recurring checks may be postponed.