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通过 Uber Eats 优食应用提供派送服务

准备去取餐和送餐?我们首先来了解下基础知识。为确保您顺利完成送餐,我们会与您分享若干详细信息,包括如何联系餐厅工作人员、仔细检查姓名和订单商品等。

  • 通过本视频,您可以了解:

    • 获知与顾客见面地点的方法
    • 送餐期间获取帮助的方法
    Youtube

聚焦取餐

When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.

The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.

Locating your customer

送餐时如果联系不上顾客,可以尝试拨打其电话。若无人接听,您可以轻触屏幕上表示无人接听的横幅。系统将向顾客发送通知,并开始计时。

如果倒计时完毕后顾客仍然未联系您,请按照系统提示中止送餐,您仍将获得收入,而且这不会影响您的取消率。

若有大量派送订单在倒计时完毕前取消,则表明可能存在欺诈活动,我们会禁用您的账号。

How to use the app for pickups

  • 在餐厅等候

    有时候,餐厅准备餐点的时间可能比平时要长。您可以轻触订单详细信息,报告订单餐点“尚未准备妥当”

  • Getting delivery details in the app

    Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.

  • Phone service

    The app will work best in areas of your city where drivers and customers have cell service.

  • Incorrect delivery addresses

    If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.

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常见问题

  • 使用保温袋有助于改善顾客体验,但除非您所在地区的法律要求如此,否则可以不使用。若骑自行车送餐,使用专用打包袋可能有助于保护食物免受颠簸和天气条件的影响。

  • Yes, as long as the Uber Eats platform is available in your area. To toggle between driving and delivering, tap the bar at the bottom of your screen. Tap the settings icon at bottom right to open Driving Preferences, then turn on Deliveries.

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