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社区运营团队

We are responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.

Life at Community Operations

  • Meet our team

    We know what we do impacts real, living human beings with families and loved ones, and it drives every one of us to improve and perfect our craft. We love going after the big problems and seizing the opportunities that come with challenging work. We encourage you to learn by doing and drive the kind of growth that best fits you.

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  • Working at an Uber Greenlight Hub

    Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.

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  • Working at an Uber Center of Excellence

    Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

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Inside Community Operations

  • Finding community and new career paths at Uber

    Raquel Banha is a customer specialist based in Lisbon and a member of our Able at Uber Employee Resource Group who "have created a safe space for me to be myself and not be afraid of asking for help when I need it."

  • David Getachew-Smith joined Uber to make a difference

    Seeing Uber provide economic opportunity in his local Atlanta community, David joined in 2014 with a drive to be part of this new business and have a positive impact on his hometown.

  • How Analiza Romero leans into internal mobility

    Analiza's advice for anyone looking to join Uber? “Do it. The impact we have on the world is incredible and you get to see it in the work that you do.”

  • Leave the familiar behind and get uncomfortable

    Since joining Uber 5 years ago as a Customer Support Specialist, Lindsey has navigated her way through new businesses, opportunities, and roles within Uber to become a Senior Community Operations Manager.

  • Getting in the driver’s seat of my career

    Tresnae Ramsey, a Program Leader in CommOps, shares her growth story and how she's empowered to get in the driver’s seat.

  • Driving internal mobility across Community Operations

    We chatted with Tomasz Krawczyk, who leads our US&C Community Operations team, about how he drives a culture of internal mobility, on-the-job growth, and inclusion across the team.

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Explore our Community Operations teams

  • Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and drivers 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

  • Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for drivers in hundreds of Greenlight locations around the world.

  • Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.

Reimagine with us

35 open roles

Sub-Team
Strategy & Program Operations
Location
Osasco, Brazil
Mexico City, Mexico
Sub-Team
Strategy & Program Operations
Location
Multiple Locations
Sub-Team
Strategy & Program Operations
Location
Multiple Locations
Sub-Team
Support Operations
Location
Taguig City, Philippines
Sub-Team
Support Operations
Location
Richmond, Australia
Sydney, Australia