Ride with confidence
The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.¹
Helping to keep each other safe during COVID-19
We’re actively monitoring the coronavirus (COVID-19) situation and are continually working to help keep those who rely on our platform healthy and safe.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
All riders and drivers must wear a face cover or mask when using Uber.
Mask Verification
We ask drivers to take a photo of themselves before they can begin driving, and our technology helps verify that they are wearing a face cover.
Health and safety supplies for drivers
We are working to provide drivers and delivery people with health and safety supplies like masks, disinfectants, and gloves to deliver food.
Expert-led guidance
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer ride
Driver screenings
Before anyone can drive with Uber in the US, they must complete a background check. Current drivers continue to be vetted every year.
Features to help keep you safe
On every trip, you can tap a button for safety tools and get help whenever you need it.
Community Guidelines
Our guidelines ask you to treat others with respect, follow the law, and keep one another safe. Anyone who doesn’t follow them may lose access to our apps.
Your number stays private in the app
Your phone number is private–and it should stay that way. We use technology to keep your number private, so drivers will not see your phone number when you call through the app.
All drivers are screened
Before anyone can drive with Uber, they must undergo a multi-step safety screen. Screenings check for issues including, but not limited to, driving violations, drinking- and drug-related offenses, and violent crime.
Annual reruns
We proactively rerun driving and criminal history checks every year following each driver’s initial check to ensure that they continue to meet our standards.²
Ongoing notifications
We use technology that proactively fetches new criminal offenses using several sources. We’re notified if a new offense involving an active driver is identified, then we review these offenses to make sure the driver is still eligible to drive with Uber.
Real-time identification
People who drive with Uber are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.¹
Emergency assistance button
You can use the in-app emergency button to call 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Safety Toolkit
Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.
2-way ratings
Your feedback matters. Low-rated trips are logged, and users may be removed.
GPS tracking
All rides on the Uber platform are tracked by GPS.
Phone number anonymization
The app makes phone numbers anonymous, so your personal information stays private.
RideCheck
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app notices such events, we’ll check in on you and offer resources to get help.
On Trip Reporting
If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.
Insurance on every trip
Leading auto insurance providers like Allstate, Farmers®, Liberty Mutual, and Progressive help protect you in the event of a covered accident.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of women’s safety, law enforcement, civil rights, and road safety.
Partnering with law enforcement
Uber has an investigative team of former law enforcement professionals who offer immediate assistance in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
Helping to prevent impaired driving
We team up with organizations like Mothers Against Drunk Driving (MADD) to educate the public on the dangers of driving while impaired.
Helping to end gender-based violence
In collaboration with advocacy groups like NO MORE, we support awareness and prevention campaigns to help end sexual assault and harassment.
More about safety
¹Certain requirements and features vary by region and may be unavailable.
²Annual driving history reruns do not apply in NYC. Annual screening processes are dependent on open, operational courthouses. Due to COVID-19, this may not be the case and recurring checks may be postponed.
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