The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.¹
Before anyone can drive with Uber in the US, they must complete a background check. Current drivers continue to be vetted every year.
On every trip, you can tap a button for safety tools and get help whenever you need it.
Your phone number is private–and it should stay that way. We use technology to keep your number private, so drivers will not see your phone number when you call through the app.
Before anyone can drive with Uber, they must undergo a multi-step safety screen. Screenings check for issues including, but not limited to, driving violations, drinking- and drug-related offenses, and violent crime.
We proactively rerun driving² and criminal history checks every year following each driver’s initial check to ensure that they continue to meet our standards.
We use technology that proactively fetches new criminal offenses using several sources. We’re notified if a new offense involving an active driver is identified, then we review these offenses to make sure the driver is still eligible to drive with Uber.
People who drive with Uber are periodically asked to take a selfie, which we match against their on-file identification to help ensure that the right driver is behind the wheel.
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.¹
You can use the in-app emergency button to call 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
Our customer support team is specially trained to respond to urgent safety issues.
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.
Your feedback matters. Low-rated trips are logged, and users may be removed.
All rides on the Uber platform are tracked by GPS.
The app makes phone numbers anonymous, so your personal information stays private.
Using sensors and GPS data, RideCheck can help detect if a trip goes unusually off-course or a possible crash has occurred. If the app notices such events, we’ll check in on you and offer tools to get help.
Leading auto insurance providers like Allstate, Farmers®, Liberty Mutual, and Progressive help protect you in the event of a covered accident.
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Uber develops new processes and features with the help of leading experts from the fields of women’s safety, law enforcement, civil rights, and road safety.
Uber has an investigative team of former law enforcement professionals who offer immediate assistance in active cases.
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
We team up with organizations like Mothers Against Drunk Driving (MADD) to educate the public on the dangers of driving while impaired.
¹Certain requirements and features vary by region and may be unavailable.
²Annual driving history reruns do not apply in NYC.