Albany International Airport (ALB)

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

To receive pickup requests at ALB, enter the designated waiting lot within ALB, located on the corner of Heritage Lane and Albany Shaker Rd. Once in the waiting lot, drivers receive ride requests via a virtual first-in, first-out (FIFO) queue.

Some things to know about FIFO queues:

• Your location within the waiting lot does not affect your position in the virtual queue
• When you’re in the designated waiting lot, you'll be able to see your position in the queue and how many partners are ahead of you in your Uber Driver app
• You can lose your place in line if: you go offline on your Uber Driver app, you drive outside the FIFO zone, you do not accept multiple incoming trip requests in a row, or you cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
• Parking or idling at the terminal or elsewhere on airport property is strictly forbidden and does not enter you into the trip queue. Doing this may result in a citation. Uber does not pay for citations issued to drivers for illegally parking at airports

Picking up your rider

• When you receive a notification you have a pickup request, follow the directions in your Uber Driver app.
• As you approach the pickup area, the app will indicate your rider’s information
• Once you receive a request, accept it and pick up your rider at Arrivals at ALB
• Once you arrive at the pickup location, if you can't find your rider, message or call them through your Uber Driver app to let them know where you are.