When driving at SLC, Learn how to receive these trip requests and cash in on the action.
Per airport regulations, drivers must adhere to the terms below:
In order to have a great Uber experience at airports for both riders and drivers, we need your help. Please follow any airport rules and regulations. Additionally, if you’re picking up riders at the airport, please be available to complete all ride requests you accept. Please do not ask riders for their destination and then cancel. This causes problems for riders trying to get home, and drivers waiting for their next trip.
It’s your choice to pick up riders at the airport. Drivers who improperly use the app and intentionally disrupt the service for riders or drivers, including excessively canceling rides or asking riders to cancel rides, may lose the ability to provide transportation to or from airports.
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests. To receive a trip request at the airport, you need to enter the dedicated staging area, where you will be placed in line to receive a pickup request from the airport.
Here’s how it works:
Uber is a smart option for travelers heading to their airport. At the airport, simply head to the terminal and drop off all passengers in the middle lane, labeled “drop-offs”. Please pull over to the curb to ensure you are not blocking through traffic.
We've also launched the Re-Match feature at this airport. To qualify for Re-Match, driver-partners must first complete a dropoff at the airport. Re-Match then allows any driver-partner who just completed an airport dropoff to temporarily receive a pickup request without having to go to the staging area. Once you drop off at the airport, if you wish, you can head toward the staging area to wait in the FIFO queue for an airport request. Upon navigation to the staging area, you may receive a Re-Match request. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
Uber partners (including BLACK and SUV) may wait for ride requests in the designated staging area only. You will not receive an airport request outside of this area.
When you enter the green area, you will be entered into the queue:
If a rider cancels, return to the green waiting area. You will still be at the front of the queue as long as you have not left the red and green areas on the map, have not signed offline, and have not rejected or canceled a trip. If you are on airport property you will remain in the queue but will not receive requests.
Please note that as of 12/09/16, UberBLACK and UberSUV partners will no longer be able to receive requests in the Commercial Lot.
When you receive a request, return to the terminal and head to the dropoff lane to pick riders up.
Partners may pick up passengers directly across from Door 7 (Terminal 1) or Door 12 (Terminal 2); there are signs that indicate where drivers should pick up riders. Riders choose the closest pickup location from within the app and are guided accordingly.
We recommend getting in contact with your rider to ensure a smooth pickup.
Please remember that you can only receive ride requests if you are inside the staging lot.