Information for drivers

Note: There is a limit on the number of for-hire vehicles allowed in airport waiting queues, which will vary by the time of day and level of demand.

Waiting for requests

To receive pickup requests at the airport, enter one of the designated FHV staging lots within JFK, the Cell Phone Lot or the Limo Lot (see map below). Once in the staging lots, drivers receive ride requests via a virtual first-in, first-out (FIFO) queue. Drivers can wait in either of the waiting lots and will be eligible for the same trips.

Some things to know about FIFO queues:

• Your location within the waiting lot does not affect your position in the virtual queue
• When you’re in the designated waiting areas, you'll be able to see your position in the queue and how many partners are ahead of you in the driver app
• You can lose your place in line if: you go offline on the driver app, you drive outside the FIFO zone, you do not accept multiple incoming trip requests in a row, or you cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
• Both waiting areas have free parking for up to 3 hours
• Parking or idling at terminals or elsewhere on airport property is strictly forbidden and does not enter you into the trip queue. Doing this may result in a citation. Uber does not pay for citations issued to drivers for illegally parking at airports

Picking up your rider

• When you receive a notification you have a pickup request, follow the directions in the driver app.

• As you approach the pickup area, the app will indicate your rider information and the terminal number where he or she is waiting

• Once you receive a request, accept it and pick up your rider on the arrivals level at John F. Kennedy International Airport
• Terminal areas can be crowded at times. Once you arrive at the pickup location, if you can't find your rider, message or call them through the driver app to let them know where you are