Information for drivers

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Pickup Location by Terminal

Terminal A

Effective January 12, 2023, the current Terminal A building will close and Terminal A will relocate to a new building off of Carson Rd. On January 12, 2023 pick ups will occur on the lower level (arrivals) in Ride App Pick Up Zones 9 & 10.

Terminal B

The Terminal B pick up area is located at Terminal B arrivals in Passenger Pick Up. There are no changes to the Terminal B pick up area.

Terminal C

The Terminal C pick up area is located on the arrivals level at Passenger Pick Up 4, 5, and 6. There are no changes to the Terminal C pick up area.

Waiting for requests

To receive pickup requests at EWR, enter the Rideshare Hold Lot to wait for a trip. Once in the staging lot, drivers receive ride requests via a virtual first-in, first-out (FIFO) queue.

Picking up your rider

When you receive a notification you have a pickup request, follow the directions in the driver app.

• As you approach the pickup area, the app will indicate your rider's information and the terminal number where they are waiting.
• Once you receive a request, accept it and pick up your rider on the arrivals level at EWR.
• Terminal areas can be crowded at times. Once you arrive at the pickup location, if you can't find your rider, message or call them through the driver app to let them know your location.

The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward.

• Your location within the waiting lot does not affect your position in the virtual queue.
• When you’re in the designated waiting areas, you'll be able to see your position in the queue and how many partners are ahead of you in your Uber driver app.
• If you are a New Jersey partner, you will be given the next trip request to New Jersey when it is your turn for a request, in accordance with state and local law.
• If you are a New York City partner, you will be given the next trip request to New York City when it is your turn for a request, in accordance with state and local law.
• You can lose your place in line if:
  • You go offline on your Uber driver app
  • You drive outside the FIFO zone
  • You do not accept multiple incoming trip requests in a row
  • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
• You may wait in the Rideshare Hold Lot for up to 4 hours.
• Parking or idling at terminals or elsewhere on airport property is strictly forbidden and does not enter you into the trip queue. Doing this may result in a citation. Uber does not pay for citations issued to drivers for illegally parking at airports.