All Greenlight Hubs will be temporarily closed. We apologize for the inconvenience.
You can get help 24 hours a day, 7 days a week in the app. To get help, tap your profile picture in your Uber Driver app, select Help, then select where we can help.
Information for drivers
For driving at BUR, learn how to receive airport trip requests and get in on the action.
Airport regulations for drivers
Per airport regulations, drivers must adhere to the terms below. Failure to do so may result in a $1,000 citation. Uber will not pay for citations.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward. Drivers can obtain this Uber decal at their local Greenlight Hub.
- When on airport property, the Driver app must be open at all times (please do not sign out until you exit the airport).
- You may be asked to show your waybill. To access it, tap Waybill in your app.
- It is illegal under state and federal law for anyone, including rideshare drivers, to engage in price fixing. This includes agreeing or coordinating with other drivers (in airport staging lots or elsewhere) on pricing and surge pricing. The law requires that drivers must make decisions about pricing and surge pricing on their own.
Pro tip: please be respectful of surrounding neighborhoods and local traffic/vehicle codes when waiting for an airport pickup.
How pickup requests work
It's easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
How it works
- Accept the trip request before you enter the airport
- Follow the signs for valet to the west island across from Terminal B—it is labeled "Rideshare Pickup Area"
- For smooth pickups, try calling or texting your rider to confirm they are waiting for you at the island
- Pull all the way forward at the curb (there are 6 parking spaces available); if there's no space along the island curb, simply re-circle the airport
- Pick up your rider, start your trip, and exit the airport
Note: using the short-term parking structure for pickups is not recommended. If you do, you will not be reimbursed for the $3 fee.
You help keep airports running smoothly. To help riders and drivers have a great Uber experience at airports:
Please follow any airport rules and regulations. Additionally, if you’re picking up riders at the airport, please be available to complete all ride requests you accept.
Asking riders for their destination and then canceling can cause problems for riders trying to get home and drivers waiting for their next trip.
Understand that by improperly using the app and intentionally disrupting the service for riders or drivers, including excessively canceling rides or asking riders to cancel rides, drivers may lose the ability to provide transportation to or from airports.
How dropoff requests work
Uber is a smart option for travelers heading to their airport. Simply drop off riders at their requested terminal on the Departures level. It's important to keep the Driver app on until you exit airport property.
Designated pickup area at the airport
Riders at BUR who request trips will be instructed to meet you at the west island located across from Terminal B. Follow the signs for valet to the area labeled "Rideshare Pickup Area."
There will be 6 spaces available at the designated pickup area. Please pull all the way forward to the end of the island to pick up your riders.
- You may not pick up anywhere else at the airport.
- If all 6 spaces are taken, simply re-circle the airport.
- If your riders are not at the island, you may not wait for them. It's a good idea to call them ahead of time to make sure they're ready.
- The short-term parking structure is no longer available for pickups. If you use the structure, you will be responsible for the $3 fee.