Capital Region International Airport
LAN Regulations for driver-partners
Per LAN regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go Offline until exiting the airport area)
- Do not wait for trip requests in the terminal roadway, or impede traffic in any manner
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
Driver cancellations: Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
Ground transportation and airport security staff: Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.
How pickup requests work
Picking up your rider
Once you accept a trip request, the pickup location at LAN is located along the curb at the terminal. Quickly load your rider as to not impede traffic.
How dropoff requests work
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with LAN, riders can be dropped off directly at the terminal.
1. Getting your car ready: Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2. Helping with luggage: It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3. Identifying your riders: Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4. Checking the arrivals schedule: Checking the arrivals schedule at [airport_official_name] can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest. See LAN ARRIVALS SCHEDULE.
5. Making music optional: While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!