Airport regulations
Per airport guidelines, drivers operating at the airport must follow all airport rules and regulations. Failure to do so may result in citations or the airport suspending or banning individual drivers from receiving future airport trips. Please note that Uber will not pay for any citations that drivers may incur.
Airport rules
People who are driving using the Driver app must adhere to the following Airport rules:
- Keep your app open at all times while on airport property (drivers should not go offline until they’ve exited the airport).
- Display the Uber vehicle decal (trade dress) on the front passenger windshield facing outward. Drivers can obtain this Uber decal by ordering it online here.
- Pick up or drop off passengers only at the designated areas.
- Stay with your vehicle at all times (drivers cannot leave their vehicle unattended).
- Book all rides in the app (do not solicit off-app).
- Do not litter or vandalize in the waiting lot on airport grounds.
- Do not enter the waiting lot when it has reached capacity; park only in designated parking spaces. If the waiting lot is full, please exit airport property.
- Do not leave phones unattended in the waiting lot.
- Do not operate in vehicles with extensive body damage or that are not in good working condition.
Driver cancellations
Asking riders for their destination and then canceling can cause problems for riders trying to get home and drivers waiting for their next trip. Drivers who improperly use the app and intentionally disrupt the service for riders or drivers, including excessively canceling rides or asking riders to cancel rides, may lose the ability to provide transportation to or from airports.
Airport staff
Airport rules are as important as traffic rules. As a reminder, the airport expects drivers to be respectful and responsive to airport personnel. The airport requires drivers to comply with requests from airport personnel at all times; failure to do so may result in the removal of a driver’s ability to do future airport trips.
Pickups at the airport
It’s easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Finding the waiting area
In order to receive trip requests while at JAX, you must be located in the waiting lot.
You can find directions to the lot by tapping the JAX Waiting Lot symbol on the Driver app map.
Waiting inside the lot
Once you’re inside the waiting lot, you’ll be placed in a virtual queue to receive a trip request.
**Some things to know about the virtual queue **
Drivers enter the queue in order of when they entered the waiting lot. There is a separate virtual queue for each ride option (UberX, UberXL, etc.) A driver can get priority queue access if they receive an airport pickup with a destination that is a short distance away; if this happens and the driver decides to return to the waiting lot, they’ll be positioned near the top of the virtual queue If a rider cancels on the way to the pickup and the driver decides to return to the waiting lot, they’ll be positioned near the top of the virtual queue.
Note: your physical location within the waiting lot does not affect your position in the queue
Ways you can lose your place in the queue
- You go offline on your Driver app
- You drive outside the designated waiting lot
- You do not accept multiple incoming trip requests in a row
- You cancel multiple rides If there are no drivers in the queue, trip requests will go to the closest driver using Uber outside of the airport.
- You can see your position in the queue by looking in your Driver app. You can also check how long the queue is before you get to the airport by tapping the airport parking symbol on your in-app map.
Picking up your rider
Occasionally, drivers may receive an opportunity to head to the airport pickup zone in anticipation of upcoming demand. If this happens, here are the steps you should expect: You will receive an alert to begin driving toward the terminal. Once you’re driving, you should look for a rider request on your way to the pickup zone. In the event that you do not receive a request on your way to the pickup zone, you may return to the waiting lot and resume your position at the top of the queue.
Dropoffs at the airport
Once you drop off your rider, the airport requires you to vacate the dropoff zone. You can either leave airport property or head to the waiting lot to wait for an airport pickup trip.
Finding the waiting lot
If you’d like to be eligible to receive an airport pickup request after dropping off a rider, you’ll need to keep the Driver app on and head to the waiting lot to enter the virtual queue.
Getting a Rematch trip
Rematch is turned on at JAX. Rematch allows drivers who just completed an airport dropoff to be temporarily eligible for receiving a pickup request without having to enter the waiting lot. With Rematch, once you drop off at the airport you must exit the dropoff area and begin heading toward the waiting lot. While navigating to the lot, you may receive a Rematch request, though a Rematch is not guaranteed. Airport regulations prohibit loitering in the terminal area. Idling at the curb may result in a citation from airport authorities.
Staging information
About