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Instructions for drivers
Bradley International Airport
When driving at BDL, Learn how to receive these trip requests and get in on the action.
Airport regulations for driver-partners
Per airport regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to airport trips. Please note that Uber will not pay for any citations that driver-partners may incur.
- When on airport property, the Uber driver app must be open at all times (driver-partners must not go offline until exiting the airport area)
- We’ve instituted a special first vehicle in is the first one out (FIFO) system at Bradley International Airport. The FIFO system only works within the designated area (Cell Phone Lot). Driver-partners waiting elsewhere will not receive trip requests through the Uber driver app.
- The Uber vehicle decal (trade dress) must always be displayed on the front passenger windshield facing outward. Driver-partners can obtain this Uber decal at their local Greenlight Hub.
Pickups at the airport
How pickup requests work
It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.
Waiting for requests
Uber’s technology uses a first-in-first-out (FIFO) queue. Uber partners should wait for ride requests at the free, designated Cell Phone Lot only (see map below). You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.
Some things to know about FIFO queues:
- Your location within the waiting lot does not affect your position in the virtual queue
- When you’re in the designated waiting area, you'll be able to see your position in the queue and how many partners are ahead of you in your Uber Driver app
- You can lose your place in line if: you go offline on your Uber driver app, you drive outside the FIFO zone, you do not accept multiple incoming trip requests in a row, or ou cancel multiple rides (if the rider cancels, you will remain at the top of the queue)
Picking up your rider
Once you accept a trip request, the pickup location at the airport is located at the outer lane of the arrivals area.
Dropoffs at the airport
How dropoffs work
Uber is a reliable option for travelers heading to the airport.
Based on the operating agreement with the airport, riders can be dropped off at the terminal area. If you’d like to receive a trip request afterward, you’ll need to keep the Uber driver app on to maintain your place in the FIFO queue.
BDL pickup Map
Helpful tips for airport trips
1) Getting your car ready
Air travelers can have lots of luggage with them, so you may need to free up trunk space to fit it all in.
2) Helping with luggage
It may take some time for riders to load their luggage into your vehicle. The airport is a busy place, so an extra set of hands can speed things up and help get your riders to their destination faster.
3) Identifying your riders
Asking your riders for their names before starting a trip can ensure that you’ve picked up the right person out of the crowd.
4) Checking the arrivals schedule
Checking the arrivals schedule at Bradley International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest, generally in the evening hours.
4) Checking the arrivals schedule
Checking the arrivals schedule at Bradley International Airport can help you maximize your earnings with information about when flights will be landing at the airport and when it will be busiest, generally in the evening hours.
5) Making music optional
While tunes are nice to cruise to, riders may prefer silence after an early morning or late night flight. Asking them what they prefer can go a long way and help provide a great experience!
6) Driver cancellations
Trip cancellations can take away from the great Uber experience that both riders and driver-partners expect. Please remember that driver-partners who improperly use the app and intentionally disrupt the service, including excessively canceling rides or asking riders to cancel rides, may lose the ability to receive trip requests to and from the airport through the Uber Driver app.
7) Ground transportation and airport security staff
Airport rules are as important as traffic rules. Airports expect Driver-partners to follow the instructions of the airport staff.