Information for driver-partners

It is easy to receive trip requests from riders leaving the airport. However, these trips work a little differently than other requests.

Waiting for requests

Uber’s technology uses a first-in-first-out (FIFO) queue. This means that, in order to receive a trip request, you need to enter the designated waiting area, located within a “FIFO zone.” You will then be placed in a virtual queue where the first driver-partner to enter will be the first to receive a trip request.

Based on the operating agreement with the airport, the waiting area is in the cell phone waiting lot located at 115 Rental Car Dr, Fletcher, NC 28732 (see map below).

Some things to know about FIFO queues:

• Proximity to the terminal within the FIFO zone does not create an advantage for driver-partners or move you closer to the top of the queue.
• If there are no driver-partners in the FIFO zone, trip requests will go to Uber driver-partners in the area - outside of the FIFO zone - based on proximity and other factors.
• You can lose your place in line if:
  • You go offline on your Uber driver app
  • You drive outside the FIFO zone
  • You do not accept multiple the incoming trip requests in a row
  • You cancel multiple rides (if the rider cancels, you will remain at the top of the queue)

Picking up your rider

NEW: Starting June 8, pickups at AVL have moved. The Ride App Pickup Zone is now located in a dedicated lot on the opposite side of the terminal (see map below).