Community Operations
at Uber
Community Operations is the organization responsible for building our customer service network. We strive towards developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.
Why Community Operations at Uber?
Big Opportunities
Help build programs and processes that define the way customers interact with Uber and have a positive impact on the cities we live in.
Global Impact & Reach
Design and implement support models and processes that are used by millions of riders and driver-partners every day.
Smart Minds
Work alongside some of the most talented people in the industry.
Spotlight
180 Days of Change
Read about support features we launched for drivers as part of Uber's 180 Days of Change initiative.
Explore our Community Operations teams
Centers of Excellence
Uber Centers of Excellence (COEs) are contact management centers dedicated to providing world-class customer support to riders and driver-partners 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.
Greenlight
Uber Greenlight locations help new driver-partners get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for driver-partners in their city. We look to our in-person support representatives, or Uber Experts, to serve as the face of Uber for driver-partners in hundreds of Greenlight locations around the world.
Program Management
Program Managers within Community Operations partner cross-functionally with operations leaders, engineering teams, and other organizations to build processes that enable an effortless, rapid, and efficient customer support experience. Uber's Program Managers develop support services for new products and initiatives while driving continuous improvement within existing support services.