If you’ve received a voucher to use on a ride with Uber, lucky you!
Before you ride, you’ll need to follow a few simple steps to make sure your experience is smooth.
First of all, welcome!
To start, you’ll need to visit the App Store and download the Uber app. Once downloaded, you’ll be prompted to create an Uber account to arrange your sponsored ride. Please be sure to use this same login information when claiming the voucher to ensure it gets added to your account.
The voucher only becomes available for use within the timeframe and location listed on the redemption details page, and so you’ll only be able to see your voucher after entering an eligible ride. You can check the voucher details at any time by clicking on the voucher link.
Once you’ve entered your destination during an eligible timeframe, the voucher will automatically appear on the ride request screen, directly above the CONFIRM button.
If you are still not seeing it, make sure you are using the latest version of the Uber app. Try updating your app, restarting by swiping up and then enter a destination that falls within the eligible destinations.
That’s alright. Your voucher will remain on your account until it’s expiration, but you can choose when to use it by toggling it on and off. After you’ve entered your destination details, simply tap on the voucher within the payment method. Within the Rider Profiles, you’ll see all of the vouchers currently on your account. Toggle the voucher off if you’d prefer not to use it.
If you have multiple profiles, you’ll need to tap “change” on your payment method in Ride Profiles before being able to scroll down and toggle your voucher off.
No. Currently, vouchers are not valid on your business profile. Make sure you’re using any other profile besides that in order to redeem.
Vouchers only work within the parameters set by the provider. Be sure to double check this by clicking on the original voucher link at any time.
Vouchers do not work on cash trips yet. Please select a different payment method to use your voucher
Double check that the payment method you are using is correct. Vouchers currently will not work with cash, Apple Pay or Android Pay.
Additionally, make sure that the credit card you’ve select is working properly. Even if your voucher covers the entire trip, it will still require a valid form of payment to be selected.
If you’ve entered your destination and still don’t see your voucher, tap on the payment method above the CONFIRM button and then scroll to the bottom to toggle your voucher “on”.
If you have multiple Ride Profiles, you’ll have to tap “change” under your personal profile to view payment options.