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You're ready to go

Your company is set to start arranging rides for guests with Uber Central. Here's more information if you need it.

More resources

To get the most out of your Uber for Business account, explore the topics below.

Designating pickup and dropoff spots

Set specific areas where customers and guests can get picked up and dropped off by drivers. These areas will appear in the Uber app and the Uber Central dashboard. Contact your account manager for more details.

Managing your people

Learn how to navigate the admin dashboard, manage employees, and understand various account roles.

Viewing account activity

Get help flagging trips, downloading trip reports, getting copies of trip receipts, and more.

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Addressing coordinator questions

Even perfectly planned launches have hiccups. Below are some common issues coordinators have when getting started with Uber Central and how you can address them.

  • If a coordinator has issues linking to the company account, try the troubleshooting steps in the help article below.

  • If someone didn’t receive or can’t find the email inviting them to link to the company account, follow the steps in the article below to resend their invite.

  • Expanding the ride cards will allow you to request support, report lost items, rebook trips, and book return trips.

  • You can track a ride’s status and see the driver’s name, photo, vehicle make and model, and more from the “Today’s rides” tab of the dashboard.

  • If a coordinator has questions about what Uber Central riders will experience, direct them to the Help Center.

  • Direct coordinators to the article below if a rider loses an item or has a different issue with a trip.

  • If a coordinator gets an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. The coordinator will need to either request an on-demand Immediate Ride or create a Flexible Ride for the guest.