You're ready to go
Your company is set to start arranging rides for guests with Uber Central. Here's more information if you need it.
To get the most out of your Uber for Business account, explore the topics below.
Designating pickup and dropoff spots
Set specific areas where customers and guests can get picked up and dropped off by drivers. These areas will appear in the Uber app and the Uber Central dashboard. Contact your account manager for more details.
Managing your people
Learn how to navigate the admin dashboard, manage employees, and understand various account roles.
Contact us 24/7 at firstname.lastname@example.org.
Addressing coordinator questions
Even perfectly planned launches have hiccups. Below are some common issues coordinators have when getting started with Uber Central and how you can address them.
- Joining the business account
If a coordinator has issues linking to the company account, try the troubleshooting steps in the help article below.
- Resending the invite link
If someone didn’t receive or can’t find the email inviting them to link to the company account, follow the steps in the article below to resend their invite.
- Navigating the ride cards
- Tracking ride status and seeing driver details
- Understanding the rider experience
If a coordinator has questions about what Uber Central riders will experience, direct them to the Help Center.
- Handling lost items or other rider issues
Direct coordinators to the article below if a rider loses an item or has a different issue with a trip.
- Fixing ride-scheduling issues
If a coordinator gets an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. The coordinator will need to either request an on-demand Immediate Ride or create a Flexible Ride for the guest.