The reimaged Uber Eats Pro program: Coming soon to NYC
We’re reimagining Uber Eats Pro¹ in NYC to make it more rewarding for you. Starting November 2, when you deliver great service, your status and earning opportunities will reflect it. Read below to learn all what's new with Uber.
Here's what's new
Learn about the reimagined Uber Eats Pro
Uber Eats Pro is a loyalty program designed to reward great service with more earning opportunities. Couriers in NYC can unlock Gold, Platinum and Diamond status and rewards when you meet certain criteria. These rewards will also include your access to Planner.
Your access to Planner is changing
Each week, new times in Planner will become available starting Wednesday morning. Your Uber Eats Pro status determines both when you can start booking and how many hours you can reserve.
Here’s when booking opens each week:
- Diamond: Wednesday morning
- Platinum: Thursday morning
- Gold: Friday morning
- Green: Friday afternoon
Find busy areas faster with a new heatmap
Outside reserved times, you can use the new offline heatmap to see nearby busy zones where you may be able to go online. The higher your Uber Eats Pro status, the more priority you get to go online.
Easier tracking with Uber Eats Pro Hub
A redesigned, easy-to-use hub that helps you track your progress, explore rewards, and see how close you are to reaching your next tier.
Get to know the new Uber Eats Pro rewards
Enjoy new rewards designed to improve your day-to-day experience.
Green rewards:
- Friday evening booking: book remaining hours after Gold, Platinum and Diamond.
- Discounted gym memberships & free workout videos
- 30% off BetterHelp online therapy
Gold rewards:
- Priority Access: when it’s busy, Gold will have priority over Green to go online without a reservation.
- Friday morning booking: book times in Planner up to 5 hours ahead of Green
- Discounted gym memberships & free workout videos
- 35% off BetterHelp online therapy
- Get a 20/mo T-Mobile unlimited phone plan
- Travel discounts at hotels, resorts, car rentals, theme parks, and attractions
Platinum rewards:
- Priority Access: when its busy, you will have top priority to go online without a reservation over Gold and Green
- Thursday booking: book times in Planner up to 24 hours ahead of Gold & Green
- Points Pass: when you reach Platinum or Diamond for 2 months in a row, you’ll unlock a pass you can use to keep your points for another month.
- Discounted gym memberships & free workout videos
- 40% off BetterHelp online therapy
- Get a 20/mo T-Mobile unlimited phone plan
- Travel discounts at hotels, resorts, car rentals, theme parks, and attractions
Diamond rewards:
- Priority Access: when its busy, you will have top priority to go online without a reservation
- Wednesday booking: book times in Planner up to 48 hours ahead of others
- Points Pass: when you reach Platinum or Diamond for 2 months in a row, you’ll unlock a pass you can use to keep your points for another month.
- Premium Support: enjoy quick help from top trained Support agents.
- Discounted gym memberships & free workout videos
- 50% off BetterHelp online therapy
- Get a 20/mo T-Mobile unlimited phone plan
- Travel discounts at hotels, resorts, car rentals, theme parks, and attractions
- Free snacks monthly
Rewards you know and love
You can continue enjoying exclusive rewards that improve your day-to-day experience such as 1 year Costco membership, Arizona State University scholarship, gas discounts and more.
Updated Uber Eats Pro requirements that reward your reliability
Green:
- No requirements. You’re auto-enrolled
Gold:
- Acceptance rate: 30% or higher
- Cancellation rate: 5% or lower
- Satisfaction rating: 90% or higher
- Points: 25
Platinum:
- Acceptance rate: 50% or higher
- Cancellation rate: 4% or lower
- Satisfaction rating: 91% or higher
- Points: 100
Diamond:
- Acceptance rate: 60% or higher
- Cancellation rate: 3% or lower
- Satisfaction rating: 92% or higher
- Points: 600
Frequently asked questions
Will my weekly access to Planner still change?
Yes. Your access to Planner will now be dependent on your Uber Eats Pro status which you can see in the Pro Hub. Which means, you will no longer get weekly messages in your inbox to inform you about your Planner access.
How often will my Uber Eats Pro status change?
Your Uber Eats Pro status is dependent on your stats such as acceptance rate, cancellation rate, satisfaction rate and monthly accrued points. As long as you meet all the thresholds for each status, you will qualify for that status. In case you are unable to meet the requirements for a status, you may be at risk of losing that status. Hence, your Uber Eats Pro status may change frequently if your stats change frequently. You will be notified in the Uber Driver app when your status changes. Please check the Uber Eats Pro hub to see your more up to date status.
What happens if I need to cancel an order for reasons outside my control?
We understand that some cancellations are unavoidable. If you need to cancel because of something outside your control, like a restaurant being closed or an order already being picked up, eligible cancellations will automatically be removed from your overall cancellation rate, so they won't affect your stats.
What happens if I receive a negative satisfaction rating for something outside my control?
Your satisfaction rating should reflect the delivery experience you provide. That’s why we automatically protect your rating from certain issues outside your control. If you believe an unfair rating has been counted toward your stats, you can contact Support to request a review. Eligible ratings may be removed from your stats.