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Uber’s US Safety Report

Part of our commitment to making Uber a safe platform for everyone

Uber’s US Safety Report, the first comprehensive publication of its kind to be issued by a company, shares details on Uber’s safety progress, its processes, and data related to the reports of the most serious safety incidents occurring on our platform.

It represents the latest in a series of actions Uber has taken to continually improve the safety of our platform for all who use it. People have the right to know about the safety records of the companies they rely on every day. And we believe that publishing this data will help us develop best practices that will prevent serious safety incidents from occurring in the first place.

“Safety should never be proprietary, and it’s our intention to make an impact well beyond our own company, encouraging others to be more transparent with their data and to share best practices that can make everyone safer.”

-Tony West, Chief Legal Officer

The scope of this report

This US Safety Report examines data from 2017 and 2018 from Uber’s ridesharing platform—a time frame in which an average of more than 3.1 million trips took place each day in the US.

As the numbers in this report show, critical safety incidents on our platform are, statistically, extremely rare. But even one critical safety incident is unacceptable because it represents the lived experience of someone in the Uber community. Our work on safety is never done, and we’re constantly raising the bar.

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Frequently asked questions

Questions and answers to help you understand Uber’s US Safety Report.

  • Uber’s US Safety Report includes information about Uber’s actions related to safety and data on the most serious safety incidents reported on our ridesharing platform in 2017 and 2018. These incidents include traffic fatalities, fatal physical assaults, and sexual assaults.

  • Most companies don’t talk about these hard issues, and they don’t share data about serious safety incidents because doing so can invite negative attention—even though these incidents affect all companies. We believe it’s time for a new approach. Keeping this information secret doesn’t make anyone safer. This report brings hard data to bear in order to drive accountability and improve safety for Uber and the entire industry.

  • In order to improve something, you have to measure it. Yet data on serious safety issues, especially sexual violence, is sparse and inconsistent. By sharing hard data, we can hold ourselves accountable and share best practices with other companies for the benefit of everyone.

  • Yes. This report includes sexual assault incidents reported by both drivers and riders, plus fatal physical assaults and fatal motor vehicle crashes that occurred in connection with the Uber platform, regardless of who the victim or acccused party was.

  • Uber is fully committed to unprecedented accountability and action on safety. In addition to the many policy improvements, stronger background checks, and dozens of features we have rolled out over the last few years, we are committing to these additional actions:

     

    • Deactivation sharing: We’re committed to finding a way to share the names of drivers who have been banned from our platform for the most serious safety incidents with our ridesharing peers. We want companies to be able to use this information to protect their customers.

    • New technology features: We’re rolling out new features that allow riders to verify their driver with a secure PIN, send a text message directly to 911 operators, and report safety incidents to Uber before their trip is even over.

    • Uber Survivor Support Hotline: In 2020, Uber will partner with RAINN to provide a dedicated survivor hotline that will provide confidential crisis support and specialized services to survivors.

    • Sexual misconduct education for all drivers: In 2020, Uber will expand sexual misconduct and assault education to all US drivers. We are partnering with RAINN, the nation’s largest anti-sexual violence organization, to design and implement this program.

    • RALIANCE Business: Uber is teaming up with RALIANCE, leaders in sexual violence awareness and prevention, to create a resource center that will help companies adopt consistent, fact-based standards and strategies and improve how they respond to, prevent, and publicly report on sexual violence.

    Learn more about Uber’s approach to safety.

  • This was an intensive, nearly two-year effort, and data integrity is really important if we want this type of reporting to have an impact. We’ll use what we learned in producing the US report to guide our next steps in other places.

  • It’s difficult to do direct comparisons because organizations don’t proactively report like this. Data is sparse, and definitions of sexual assault can vary by jurisdiction. That’s why we partnered with the National Sexual Violence Resource Center to create a classification system.

    But we do know that every form of transportation is impacted by these issues. For example, the NYPD received 1,125 complaints of sex offenses in the transit system during the same time period covered by this report source.

  • You can get help or report an incident to Uber’s dedicated 24/7 Safety Support team through the Help menu in your Uber app. Alternatively, you can report a safety issue online if you are a rider, driver, Uber Eats customer, or restaurant.

Investing in safety for everyone

Transparency is just one part of our commitment to safety. In 2017, Uber kicked off a comprehensive effort across the company to focus on safety. We developed new technology, strengthened background screenings for drivers, launched new safety features, overhauled how we train our support staff, updated our policies, and tripled the size of our Safety team.

Read the executive summary for more details on Uber’s investment in safety, and learn more below about how we combine technology, policies, partnerships, and more to help create a safe environment for everyone.

Published in December 2019. The data included in this Report and on this page is being provided for informational purposes only and reflects incidents reported to Uber in numerous ways, as discussed further herein. The data consists of reported incidents that allegedly occurred in connection with an Uber-facilitated trip (as defined in the US Safety Report). Given the limitations described herein, Uber does not assess or take any position on whether any of the reported incidents actually occurred, in whole or in part. The Report is issued as of its publication date. Uber has undertaken reasonable efforts to ensure that the data, analysis, statements, representations, and other content contained in the Report are accurate as of the publication date, and we will not update the Report or its contents after such publication date.