Public health requests
In response to a significant increase in data requests related to the COVID-19 pandemic, Uber partnered with public health experts to build a dedicated response process for inquiries from public health authorities (PHAs) related to outbreaks or cases that could affect users on our platform. In this 2020 report, we are reporting public health disclosures for the first time due to the importance of our partnership with PHAs during the pandemic. Uber will re-evaluate the relevance of reporting this information annually based on the number of requests received.
2020 public health requests
The table below represents the number of data requests as well as the number of users affected by these requests, and how often we have responded with relevant information.
Number of data requests
Number of requests where some user data was disclosed
Number of users whose data was disclosed
Percentage of requests where some user data was disclosed¹
¹Percentages are calculated based on the number of requests where some user data was disclosed (i.e., one or more user account) divided by the number of data requests. For requests where no data was disclosed, it was typically due to either duplicate request submissions or no data being available.
Frequently asked questions
- Do you notify users if you disclose their data to a public health authority?
Uber always provides notice to users after the disclosure of their data to a public health authority.
- What is Uber’s policy for placing holds on user accounts in connection with a public health issue?
- What is required for a public health authority to submit a request?
Uber will make emergency disclosures of user information to public health authorities in cases where a public health emergency has been officially declared, or where a PHA certifies that the request is related to a public health emergency even where no state of emergency has been officially declared.
- How does Uber define the number of users whose data was disclosed?
The data within this column in the table above is counted on an individual request/disclosure basis. For example, the same Uber account may be specified across separate requests and disclosures. In this instance, the user would be counted twice within the column.
- How does Uber ensure the completeness and accuracy of reported data?
We perform various audits and corrections of our data in advance of the release of the Transparency Report.