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(Sr) Regional Operations Manager (Marketplace), Uber Eats - EMEA

з City Operations, Operations & Launch у Amsterdam, Netherlands

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

On the Uber Eats Regional Operations team, we’re helping to scale our most impactful processes and initiatives, support markets, and drive innovation in the business. The Marketplace Operations team is responsible to build the tools and processes to help ensure a “balanced” marketplace for eaters, restaurants and couriers. Activities include (but are not limited to) live-ops monitoring, system settings, fraud and pricing and incentives. You’ll drive key KPIs related to eater experience and overall reliability in the marketplace.

 

What You'll Do

  • Identify operational optimisations in the region in terms of Marketplace (reliability, efficiency, courier payout) and help improve or innovate new processes
  • Create new and scale existing processes to allow the business to efficiently operate and grow, and to give time back to countries
  • Build credibility and deliver value to the local operation teams (strong stakeholder management), through insights & analytics, and end to end process management of key tasks
  • Ensure the interface between EMEA Operations and Product teams (gathering and structuring Product asks, deploying new product features, tracking & follow-up on bugs, etc.)
  • Provide insights to local markets (building analytics, dashboards) around reliability, efficiency, courier payout, and more generally process / product features performance
  • Find ways to drive headcount efficiency in the markets, by pulling processes out of local markets to simplify, standardize and streamline from a regional level (EMEA)
  • Find key opportunities to help improve local operations by surfacing key insights and wins from other markets, and then work to implement and execute regionally (if applicable)
  • Collaborate with Uber Eats cross-functional teams in the EMEA HQ, Amsterdam (other Regional Ops teams, S&P, Community Operations)

 

What You’ll Need

  • A minimum of 5 years of analytical, operational and/or consulting experience
  • Ability to take initiative in a constantly-changing work environment
  • Creative solutions driven mindset, with a get things done attitude
  • Data driven decision making mentality and sound business judgment through strong analytical thinking
  • Experience working closely and communicating effectively with diverse set of stakeholders in an ever-changing, rapid growth environment with tight deadlines
  • Strong Excel / data management skills
  • SQL proficiency is a big plus

 

Bonus Points

  • R and/or python proficiency
  • Background in computer science or engineering

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