Our commitment to improving the quality of your ride
From giving you an easier way to provide feedback to recognizing when drivers provide exceptional service, we’re committed to delivering a 5-star ride every time.
We’re working to make every ride better by listening to you.
On every trip, you can provide real-time feedback to Uber. Have a great trip? Add a compliment, thank you note, or tip for your driver. Does something need improvement? Whether it’s our app or specific to your car or driver, you can send us feedback anytime and we’ll work to address it.
Celebrating great service
Recognizing high-quality service from drivers
Starting in June, we’ll use rider compliments and thank you notes to recognize top-quality drivers. So when you take a ride that deserves some praise, share it with us. We'll use your positive feedback to encourage even more 5-star rides in the future.
A new driver app
Partnering to build a better driving experience
Drivers are at the core of what Uber offers, so we partnered with drivers to help build our new driving app. The result is a new experience that was built with and for drivers, so that they have the resources to make their work easier and your ride smoother.
Improved driver support
Helping drivers on and off the road
When someone drives with Uber, they’ve got 24/7 phone support from our team, whether they just have a question or need roadside assistance.