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Our commitment to improving the quality of your ride

From giving you an easier way to provide feedback to recognizing when drivers provide exceptional service, we’re committed to delivering a 5-star ride every time.

On-trip feedback

We’re working to make every ride better by listening to you.

On every trip, you can provide real-time feedback to Uber. Have a great trip? Add a compliment, thank you note, or tip for your driver. Does something need improvement? Whether it’s our app or specific to your car or driver, you can send us feedback anytime and we’ll work to address it.

Celebrating great service

Recognizing high-quality service from drivers

Starting in June, we’ll use rider compliments and thank you notes to recognize top-quality drivers. So when you take a ride that deserves some praise, share it with us. We'll use your positive feedback to encourage even more 5-star rides in the future.

A new driver app

Partnering to build a better driving experience

Drivers are at the core of what Uber offers, so we partnered with drivers to help build our new driving app. The result is a new experience that was built with and for drivers, so that they have the resources to make their work easier and your ride smoother.

Improved driver support

Helping drivers on and off the road

When someone drives with Uber, they’ve got 24/7 phone support from our team, whether they just have a question or need roadside assistance.

Moving forward

Writing Uber’s next chapter

We’re listening to riders and drivers, changing our company from within, and working with cities to improve transportation.