Process Improvement Project Manager - Customer Experience (Sao Paulo)
Community Operations em Sao Paulo, Brazil
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
The Customer Support Project Manager will support process improvement projects and strategic COE programs on the Community Operations team. This role supports diverse projects and programs that enable the customer support team to grow.
*Please send us your English resume*
What You’ll Do
Have a strong pulse on processes within the operation at Uber
Be attuned to the specific needs of Uber’s operational processes and be constantly trying to optimize them
Organize and manage internal and external office events, external visits, internal visits, COE All-hands and other periodic routines
Be constantly looking for improvement opportunities within the processes managed inside the COE
Use creativity and innovation while driving process optimization projects
Confidently present material to groups of 150+ people
Build and sustain strong relationships with CommOps partners, the leadership team, and employees across all functions
Partner with CommOps, Workplace, IT, People and other teams staff to make sure various project needs are being met
Create awareness with internal and external stakeholders in understanding their impact on customer support
Manage and develop strategic projects throughout the Region
What You’ll Need
3+ years experience in people or project management, office management, team administration, process optimization; ideally (but not limited) from a startup/tech environment
High energy, enthusiasm, and professionalism
Strong & proven project management skills (plan and execute projects with multiple work streams and dependencies) and the ability to manage tasks involving multiple businesses to meet aggressive deadlines
Strong communication skills and ability to interact professionally and efficiently with internal and external partners
Superior organizational skills and impeccable follow-through on tasks
Excellent problem-solving, critical thinking and analytical skills. An outstanding problem solver who is solution-oriented and has a genuine interest in helping
Very strong, strategic and business growth mindset. Visionary skills that will push programs further continuing to prove the value of programs
Thoroughly plan and implement programs with multiple work streams and dependencies and ensure that end-to-end support strategy is accomplished
A high level of proficiency with Google Drive/Office Suite is desirable
Ability to travel 10-25% of the time
Bonus Points if
Project Management Certifications / Courses
Process Improvement Experience
About the Team
Community Operations is pioneering how Uber manages support around the globe. All stakeholders - drivers, riders, eater, couriers and restaurants are supported by the team.
Na Uber, não só aceitamos as diferenças como também elas são celebradas, apoiadas e aproveitadas para benefício de nossos funcionários, produtos e comunidade. A Uber tem orgulho de ser um local de trabalho com oportunidades iguais e um empregador de ação afirmativa. Estamos comprometidos com oportunidades iguais de emprego, independentemente da raça, cor, ascendência, religião, sexo, nacionalidade, orientação sexual, idade, cidadania, estado civil, deficiência, identidade de gênero ou status de veterano.