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Process Improvement Project Manager - Customer Experience (Sao Paulo)

Community Operations em Sao Paulo, Brazil

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

 

The Customer Support Project Manager will support process improvement projects and strategic COE programs on the Community Operations team. This role supports diverse projects and programs that enable the customer support team to grow.

 

*Please send us your English resume*

 

 

What You’ll Do

 

  • Have a  strong pulse on processes within the operation at Uber
  • Be attuned to the specific needs of Uber’s operational processes and be constantly trying to optimize them
  • Organize and manage internal and external office events, external visits, internal visits, COE All-hands and other periodic routines
  • Be constantly looking for improvement opportunities within the processes managed inside the COE
  • Use creativity and innovation while driving process optimization projects
  • Confidently present material to groups of 150+ people
  • Build and sustain strong relationships with CommOps partners, the leadership team, and employees across all functions
  • Partner with CommOps, Workplace, IT, People and other teams staff to make sure various project needs are being met
  • Create awareness with internal and external stakeholders in understanding their impact on customer support
  • Manage and develop strategic projects throughout the Region

 

 

What You’ll Need

  • 3+ years experience in people or project management, office management, team administration, process optimization; ideally (but not limited) from a startup/tech environment
  • High energy, enthusiasm, and professionalism
  • Strong & proven project management skills (plan and execute projects with multiple work streams and dependencies) and the ability to manage tasks involving multiple businesses to meet aggressive deadlines
  • Strong communication skills and ability to interact professionally and efficiently with internal and external partners
  • Superior organizational skills and impeccable follow-through on tasks
  • Excellent problem-solving, critical thinking and analytical skills. An outstanding problem solver who is solution-oriented and has a genuine interest in helping
  • Very strong, strategic and business growth mindset. Visionary skills that will push programs further continuing to prove the value of programs
  • Thoroughly plan and implement programs with multiple work streams and dependencies and ensure that end-to-end support strategy is accomplished
  • A high level of proficiency with Google Drive/Office Suite is desirable
  • Ability to travel 10-25% of the time
  • Advanced English 

 

 

Bonus Points if

  • Project Management Certifications / Courses
  • Process Improvement Experience
  • Portuguese proficiency

 

 

About the Team

 

Community Operations is pioneering how Uber manages support around the globe. All stakeholders - drivers, riders, eater, couriers and restaurants are supported by the team.

 

 

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