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Enterprise Relationship Manager, Uber Eats - Brazil

City Operations, Operations & Launch em Sao Paulo, Brazil

About Uber

 

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

The Enterprise Partnerships Manager role is a unique opportunity to help grow one of Uber's newest services: Uber Eats, which is in the process of expanding in a big way. We're looking for someone who can take over from the moment a restaurant signs a contract with us, and carry them through getting set up and completing their first few orders on the platform.

The role involves ownership of operations related to our restaurant partners, from onboarding and training all the way through to analysis and optimization of delivery operations.It demands a unique combination of rapport building skills, analytical drive, and process architecting abilities. This is an fast-paced, growing role, and this person will work with the Eats operations teams along with headquarters-based engineering, product, and process teams to drive significant evolution in the Uber Eats business.

What You'll Do

  • Help restaurants get started on the Uber Eats platform
  • Process Scaling: Uber is a company that moves fast and does things at large scale. Help design processes, whether it be prospecting, onboarding, account management, etc. in such a way that they fuel, rather than act as a bottleneck, on growth
  • Menu Design and Expansion Planning: Structure experiments and conduct analysis to grow basket size & usage, develop optimal restaurant mix, and dictate when we can expand geographically and temporally
  • Collecting and Acting on Feedback. Create processes and account management tools to stay in close communication with restaurant partners and incorporate feedback into process improvements on the ground
  • Ownership. Commitment to contributing to Uber's growth in their city and getting the job done to delight users and restaurant partners - we take NPS seriously

 

What You'll Need

  • A minimum of 3 years of experience in the analytical, operational and consulting fields is expected but we will consider candidates with less experience if they meet our other requirements
  • Ability to take initiative in a constantly-changing work environment and adopt a generalist mindset
  • Experience creating and optimizing processes
  • Data-driven decision making mentality and sound business judgment through thorough analytical thinking
  • A customer service orientation and experience developing deep partnerships
  • Professional proficiency in English and Portuguese is required

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Na Uber, não só aceitamos as diferenças como também elas são celebradas, apoiadas e aproveitadas para benefício de nossos funcionários, produtos e comunidade. A Uber tem orgulho de ser um local de trabalho com oportunidades iguais e um empregador de ação afirmativa. Estamos comprometidos com oportunidades iguais de emprego, independentemente da raça, cor, ascendência, religião, sexo, nacionalidade, orientação sexual, idade, cidadania, estado civil, deficiência, identidade de gênero ou status de veterano.