Brazil National Operations Manager, Driver Experience
City Operations, Operations & Launch em Sao Paulo, Brazil
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Be a part of the Brazil National Ops Driver Experience team, focused on everything related to keeping drivers on the road and their interaction with the Uber platform.
What You’ll Do
Design and manage experiments and processes related to Driver Experience
Work with the Central Operations Experience team to build and roll out projects that help Brazil’s drivers maximize their experience with the platform
Analyze trends in the driver lifecycle to understand our greatest opportunities for improvement
Work closely with the territory teams of Brazil to understand local Driver Experience problems that need regional solutions
Make the ongoing experience for drivers as amazing as it can be
Define a holistic experience strategy that solves for the main driver needs and pain points
What You’ll Need
3+ years experience in operations (in the tech industry) or other product-related roles
Strong project management skills
Data driven decision making mentality and sound business judgment through strong analytical thinking
Detailed understanding and interest of how Uber’s products work for both riders and drivers
Ability to take initiative in a constantly-changing work environment
Strong communicator and excellent stakeholder management skills
A willingness to dive into the trenches to stay as close as possible to the customer experience
Na Uber, não só aceitamos as diferenças como também elas são celebradas, apoiadas e aproveitadas para benefício de nossos funcionários, produtos e comunidade. A Uber tem orgulho de ser um local de trabalho com oportunidades iguais e um empregador de ação afirmativa. Estamos comprometidos com oportunidades iguais de emprego, independentemente da raça, cor, ascendência, religião, sexo, nacionalidade, orientação sexual, idade, cidadania, estado civil, deficiência, identidade de gênero ou status de veterano.